Mark Cuffe Email & Phone Number

Port Glasgow, Scotland, United Kingdom

Greenock, Scotland

Currently handling invoicing, sales ledgers, billing paperwork transferring it from paperwork to computer documents. I assist in managing emails and telephone calls from Clients, Business Partners and Suppliers with the company. Alongside in helping promote Social Media advertising on platforms such as Facebook, Twitter, Google, etc. I also provide support in the recently promoted website for the company adjusting it to suit the consumers tastes and meeting the needs of what the company wants out of the website.I provide customer service for those who seek further information about all of our products within our company store and our business partners on a face-to-face basis. I deal with cash handling both physically in store, over the phone and through web services. Manage customer orders when processing requests from our suppliers. I perform tasks for the store in creating spreadsheet reports and word documents for customers information, business parts and suppliers.I have also started to learn and further develop in being able to Key cut as it is another service available and provided to our customers that request the servicing.

This role is a call centre agent position, where I take inbound calls from customers that Webhelp's campaign partner(s) require customer service and support. I had worked for the Sky Campaign in the Billing & Television Technical Support department. My responsibilities were to resolve customer's queries, take payments from them via the phone, explain their bills of their product(s) and guide customers through troubleshooting the TV technical faults they had. Plus handling sales for customers who wanted to upgrade their product(s). I have now switched campaigns from Sky to Vodafone where I now mainly be managing Billing calls in their Billing department after 10-12 weeks of training.

Gourock, Inverclyde, Renfrewshire, Strathclyde

This is currently an on-going temporary contract with the Manpower Recruitment Agency under the company called Celestica in a call centre environment. I am based in dealing customer telephone calls in the inbound and outbound areas of work. Main duties are to arrange collection of customer’s faulty electronic products; once their products have been repaired I am then assigned with scheduling deliveries for the customers by telephone calls. I also take inbound calls to provide regular updates of the repair jobs of customer’s products informing of the customers the status of the repairs, what parts are required, when parts will arrive and provide estimated timescales of when repairs will be completed. I review the outbound calls database making sure everything is up to date. I have used emailing to contact fellow staff as well as using real-time messaging chat services online. I have also been designated the task of creating new repair job tickets in the Viper program system the company uses as some jobs come through in emails and are not already entered in the databases.

This was a temporary contract under the Manpower recruitment Agency. It had no confirmed end date it was an on-going contract within the agency. I was selected to become a part of the Completions team in the New Business section of the Mortgage Centre. I have been trained in handling New Mortgage and Re-mortgage applications in the banking system. I had been signed off in assessing Certificate of Title and Further Advance applications. I had begun to use more of my team skills as well as my individuals constantly since I started in the position. I handled telephone calls from fellow members of staff, brokers, customers and solicitors.I moved from the Completions team to the Current Account Mortgage & Security Administration Team where I decided to expand my work experience further. I have dealt with CAM accounts on the mortgage manager system. Declined the accounts Automatic Reduction Limits and issued out confirmation letters to all customers that request confirmation that it has been carried out via printing and mailing the letters out. I dealt with Transfer of Tile cases where it is removing applicants and adding new applicants on to new mortgage accounts. I have issued out mortgage loan offer letters to customers who applied for mortgages checking the details are correct

Greenock, Inverclyde, Renfrewshire, Strathclyde

This was a temporary contract provided by the recruitment agency – Manpower. I developed more skills as it was a very technical job role and high-demanding in business. I was known as a level one technical support analyst for the BP service desk. I was stationed to log calls onto the BP network ticketing call-log system and also fix as many problems as I could whilst on the phone. My main area of focus was to resolve Computing & I.T related issues under the BP network system. My objectives were to provide the best customer service and good satisfaction for all BP computer users and resolve their issues within the best of my capabilities. I was also assigned to ticket management for the Greenock BP service desk where I was to look after the ticket call-log queue, make sure all of them were formatted correctly and assigned to the right team who deal with the related issues that the service desk isn’t able to resolve or fix.

Inverclyde, Greenock

I have completed an NVQ level 3 (modern apprenticeship) in IT User.I worked in the Customer Fulfilment department where I managed and processed orders coming from different countries in Europe. I processed backlog reports for colleagues in my department on a daily basis. I have used telephone communication skills to contact customers and resolved issues that customers have. I handled customer claims and processed them through the claim tracker database within IBM Lotus Notes workspace. I used the email system known as Lotus Notes to communicate with customers, my team and other members of staff in and outside my departmentI received a work experience certificate from secondary school and also acted as an assistant administrator for James Watt College.

Higher National Certificate & National Certificate, Technical Support (Computing), C

I spent two years studying Computing and Information Technology at the James Watt College at the Finnart Campus in Greenock. I passed.

Standard Grades & Intermediate 2

English standard grade 4 Maths standard grade 4 Craft & Design standard grade 1 Music standard grade 3 Spanish standard grade 4 Geography.