Operational overview- covering 17 sites, 17 managers, approx 220 team members. KPI implementation.OEM direct communication for BodyShop set up.Strategic recruiting, complaint handling.

Delivering profitable,productive process concepts with top of the range equipment for the automobile industrySymach growth phase to reach a larger global client base. Joining a strong leadership team.My role entails in Phase 1;Start and lead the Australia & New Zealand divisionNetwork Symach brand in a professional mannerWork with the largest paint manufacturersStrategy placing Symach in a vertically integrated companyConsulting, advising clients on business plan, layout, concepts & equipmentPhase 2;Develop a experienced team to continue to bring Symach Australia & New Zealand to another level

Painless Dent Removal(PDR) team manager,newly developed role with this expanding company. Helping add business clientele services, while increasing a smoother retail customer service pathway to a newly found personal, professional service model. Using my operational background to help with the everyday running also.

Multi site management, driving company values and culture standards.Senior leadership role responsible for maximising performance of the ten to twelve stores within their region, with a focus on development and engagement of store managers and teams. Responsible for complying with company policies and procedures, industrial awards and agreements and relevant regulatory standards.

New site set upbuilding trade relationshipsNegotiating service agreementsSalesPromoting Human Resources processImplementing new training processAssessing damage vehicles Mentoring staff to follow repair methodsAuditing repaired vehiclesmotivating staffworkshop lay outReaching daily/weekly/targetsEnsuring KPI are exceededGrowth a business from a new site

Part of the leadership team to set up the first Capital Smart High Severity repair site in Western Australiarecruitmentsite set uptrainingday to day operationsKPI Work with PPG to obtain paint shop profitCriteria assessor on all out of scope vehicles for Western Australia and South Australia had to pass through my opinionRepair methods through Thachamsbuilding trade relationshipsNegotiating service agreementsPromoting Human Resource processesHealth and SafetyMentoring staff to build a culture Auditing repaired vehiclesmotivating staffworkshop lay outReaching daily/weekly/targetsGrowth a business from a new site

Melbourne repairing approximately 1200 cars per weekPart of a 2 operations team for MelbourneOperations team Reporting to the General ManagerEnsuring Human Resource processesSupporting 11 sites in MelbourneStaff per site, from 15-25 each site over 11 sitesWorking with site managers to achieve targetsMentoring staffTraining leadership team membersAssessing vehiclesTraveling from site to site working for daily targetsFollowing unique repair methodsProcess drivenHealth & SafetyStaying a step ahead of processesWorking with suppliers Responsible for my staffs actions and my own

The role of an Independent Motor Assessor in a newly created business M.A.C.Inspections Ltd was due the growth & demand for a more professional approach to claims in the motor industry . The role was made responsible for ongoing management of relationship development within the Irish market. It was also responsible for management of a daily workload of desktop, digital and on-site assessments.HighlightsManage a workload of desktop and digital assessments throughout Rep of Ireland;Manage a workload of assessments throughout Dublin, and surrounding counties;Development & network the newly formed business in a professional manner;Developed a comprehensive report for many different work providers, such as Assess Ireland, C.Hegerty Assessing, Aviva Insurance, RSA Insurance, Setanta Underwriting, Zurich Insurance. Management on the potential savings through repairers following the correct repair methodology;Responsible for the timely and efficient assessment in the event of a catastrophe;Working tool equipment used on a daily basic was Audatex estimating packages, Thactham E-Script, Glassmatix 4 estimating, Glass’s guide for aiding valuations of write off vehicles.