Mark Cusack Email & Phone Number

Melbourne, Australia

Q Compliance specialises in B2B Auditing and Consulting for Compliance within Victoria. Q Compliance is a competitive price point solution with value add services. What value add services? Call us today. Our Services: Essential Safety Meaures Compliance Audits BCA Compliance Audits Building Fire Integrity Inspections Annual Essential Safety Measures Report (AESMR) Technician Quality Control Audits (QCA) Egress Inspections Fire doors Inspections Emergency Evacuation Diagram Validation Fire Block plans ESM Logbook Auditing AS 3745 -2010 Consultation Fire detection and alarm installations ESM rectification work

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

The Service Manager is integral to the overall management of FES. It is critical for the operational and financial success of FES as the incumbent must possess a comprehensive knowledge of the fire industy and will respond to complex technical issues, analyse problems and implement decisions in a fast paced and fluid commercial environment. Responsibilities:• Investigate, understand and interpret the competitive environment, the key competitors to FES, their capacity and capabilities and their service provision arrangements.• Investigate, understand and interpret changes in FES customer requirements and demands. • Drive the delivery and ensure compliance to standards of FES customer services.• Drive the financial performance of the Service Department.• Constantly review and implement appropriate departmental structures, work practices, policies and systems.• Ensure that services are delivered in the prescribed time frames by monitoring delivery dates and adjusting work allocation to contractors where necessary.• Ensure that services are delivered in compliance with Australian Standards and FES policies.• Manage the Technician Performance Review Program to ensure that service quality targets are met and maintained.• Provide timely and relevant data on the Service Department service delivery and financial performance to underpin FES’ monthly Board reporting.• Ensure that all customer requests and/or complaints are responded to and resolved in a timely and professional manner.• Provide effective coaching to staff, including actively fostering the requisite technical, cognitive and behavioural capabilities.• Interact pro-actively with internal departments and staff to maximise efficiency, solve problems and enhance the image to FES customers of a professional and efficient organisation.• Engage in contractual negotiations and enact contractual arrangements with FES customers, contractors and suppliers.

Melbourne, Australia

The primary purpose of my position as the FES Account Executive is to engage with the FES customer group by reporting, scheduling, meeting, quoting and exceeding their expectations of FES service delivery activities, whilst identifying opportunities for additional services FES can provide. The Account Executive manages the FES key customers, “portable and fixed system” contracts throughout Australia to ensure their needs and requirements are achieved through exercising a high level of knowledge and expertise of Fire Protection Equipment, Australian Standards and the National Construction Code of Australia. The role included project management through the electrical/sprinkler technician team from tender submission to project completion.Responsibilities:• Provide proactive account management to FES key accounts to ensure service delivery activities and maintenance exceeds contract requirements to AS1851. • Identify and develop potential new business opportunities amongst existing clients to meet specific customer requirements • Management of customers’ requirements to AS3745 – 2010 - Planning for emergencies in facilities • Project management of major/minor projects for FES customers to ensure each project is delivered to specification and budget constraints to major stakeholders. Projects to be delivered in line with FES pricing policy. • Organise and provide customers with service schedules, service reports and performance data, invoices, quotations, budget forecasts, spread sheets and data as required by the customer. Ensure that all customer requests and complaints are responded to and resolved in a timely and professional manner. • Management of interstate service delivery, ensuring compliance, performance reporting, contractor recruitment and to ensure the delivery of all national contracts within the FES customer group.