Mark Cushing Email & Phone Number

Tampa/St. Petersburg, Florida Area

Process driver, occupational, hunting, and fishing licenses, and new applications, renewals, and transfer of registrations and titles of motor vehicles and vessels. Collect and record all fees and taxes related to such issuance, renewals, or transfers. Enter changes in ownership, assess value, exemptions, and related information to ad valorem tax rolls..

Tampa/St. Petersburg, Florida Area

Assisted in the management of Hardware Encryption Keys. Performed the IT General Controls quarterly testing as required by Sarbanes–Oxley. Member of the team responsible for the transition of fulfillment processes for Direct Brands from Indianapolis to Tampa. Facilitated employee training for the Operations and Technical Services staffs when needed..

Tampa/St. Petersburg, Florida Area

Facilitated Microsoft Office Product Suite training classes for all levels of employees. Developed and designed online tutorial courses using Quest software. Created a Training Services database for tracking employee training and development. Created training documentation, manuals, curriculum, testing objectives and standards, and facilitated customer.

Tampa/St. Petersburg, Florida Area

Performed adjustments to business and individual customer accounts received via mail, email, and telephone. Audited the customer service representatives work to ensure that the accurate adjustments were performed.