Mark Cusumano Email & Phone Number

Robbinsville, NJ

Robbinsville, NJ

• Responsibilities included troubleshooting financial inaccuracies on customer accounts, invoicing customers for material purchased, and crediting customer accounts when required. Accountable for accurately billing.
• As part of the Financial Control Group, responsibilities included auditing financial transactions across the branch. Responsible for providing feedback to all other departments within the company for any transactions.
• As part of our Accounts Receivable team, analyzed customer accounts to determine appropriate strategies for prompting & facilitating payment. This included locating and monitoring delinquent accounts, and recording.
• Arranged for debt repayment and established repayment schedules, based on customers' financial situations.
• Completed customer account reviews for our government accounts to prescribe the best way to solicit payment. Solely responsible for both domestic & international government accounts. My strategies helped reduce the.
• Consistently received positive feedback for a high level of self-motivation and outstanding communication skills. I was often given the responsibility of telephoning customers to resolve the more challenging issues.

• Managed a team of five Claims Adjusters. Responsible for developing team members, and accountable for team results. Completed Quality Assurance and authority reviews on my team members, and also provided daily.
• Trained and worked closely with new adjusters, and met final candidates in the hiring process. Successfully improved performance for each of the adjusters on my team.
• Ensured proper triage of new claim reports.
• Handled and resolved complaint calls for my team members.
• Demonstrated success in exceeding company goals.

• Certified in handling liability, personal injury, and automobile property damage claims. This included completing automobile and motorcycle estimates and appraisals.
• Employee of the month, Iselin, NJ office - April 2003.
• Examined policies and other records to determine insurance coverage. Interviewed and corresponded with claimants and witnesses, consulted police and hospital records, and inspected property damage to determine.
• Utilized strong negotiation skills on a daily basis with both claimants and auto body shops, and prepared written reports daily to record all work that was completed.
• Received consistent positive feedback from supervisors on strong customer service and communication skills.
• As part of the Leadership Development Team, made several proposals which were implemented by Progressive when the company began writing policies in NJ in 2005.

• Provided several investigative related services to insurance companies including surveillance, activities checks, people searches, serving of subpoenas, criminal and civil background checks, and collections of signed.
• Utilized advanced video and photographic equipment in all surveillance cases. Applied numerous pretexts daily for extensive undercover work.
• Completed daily reports to document all work done for clients.
• Trained new investigators.
• Consistently exceeded Facticon’s goal of 55% in obtaining video evidence in surveillance cases.

Bs, Criminal Justice With Minor In Psychology

Activities and Societies: Intramural baseballAs part of the Administration of Justice curriculum, I completed internships with the.

Accounting, 4.0

Continuing Education courses in Accounting. Classes covered all principles of accounting including the following: - Concepts and.

As, Criminal Justice

Activities and Societies: Intramural basketball

College Prep

Activities and Societies: Baseball, Track, Football