Mark D. Email & Phone Number

Charlotte, Nc, Us

Chicago, Il, Us

Chicago, Il, Us

Visually surveys buses in the yard to determine if vehicle should be pulled for immediate service or meets appropriate standards to remain in scheduled cleaning cycle. Adjusts cleaning schedule as appropriate. Investigates and responds to complaints from internal and external customers and directs staff accordingly.Coordinates yard and single shop activities of bus servicers and other staff to meet quality and service standards. Conducts random audits of yard activities at bus garage locations across several routes to ensure adherence to schedule, production and quality.Assists management with disciplinary interviews and investigations regarding attendance and work performance.Prepares reports on work shift service and quality in order to provide management with current state of the fleet information.Determines if work techniques and equipment utilization of bus servicers and other staff are appropriate to shift and location in order to maintain consistent standards.Reviews work reports of bus servicers and other staff to determine adherence to instructions. Reviews technical, training and safety bulletins to keep staff informed of procedures.Interfaces with other departments to resolve problems such as: material procurement, vehicle call-ins and personnel issues.

• Assist in evaluating and analyzing fleet vehicle alternatives for repair and maintenance• Attain store monthly and annual performance objective• Finalize Approval of all major repairs• Select, hire, develop, performance manage, coach, schedule, engage and train team members• Coach all team members to deliver on customer and company expectations• Protect and maintain the security of store assets• Ensure execution of all inventory and operational standards• Manage toward a positive cash flow by achieving sales forecast, managing payroll costs (including controlling overtime) and controlling operating expenses• Develop and maintain strong relationships with customers. Handle customer complaints effectively and positively. Call on customers as necessary• Ensure compliance with all company policies and procedures while instilling the company vision, mission and values into the daily work processes• Discuss, recommend, and inform clientele of possible safety issues with vehicle.

• Responsible for one or more distinct areas of operation at airport location.• Ensure the entire fleet is serviced on a consistent basis to ensure consistent and safe usage• Manage a workforce, delivery quality customer service, scheduling adequate staff coverage, handling customer issues and requests, reviewing competitive situations and training new personnel• Assist in evaluating and analyzing fleet vehicle alternatives for repair and maintenance• Responsible for the rental and fleet at location and the staff that maintains it.• Maintain awareness of daily and hourly reservation counts, car and model availability, preventive maintenance, schedules, etc.• Ability to obtain an elevated understanding of processes, procedures and responsibilities.

• Oversee purchasing, maintenance and repair of various vehicles in fleet.• Ensured all policies and procedures were followed• Answered high volume calls from clients, vendors, employees as well as outside staff.• Oversee client/relationship management and maintained relationships.• Assist in evaluating and analyzing fleet vehicle alternatives for repair and maintenance• Oversee delivery of parts and services.• Ability to obtain an elevated understanding of processes, procedures and responsibilities.• Finalize approval for all repairs • Discuss, recommend, and inform clientele of possible safety issues with vehicle

• Manage store effectively including: scheduling, meetings, training, coach and counsel and problem solving• Communicate effectively with upper management regarding all matters pertaining to company• Schedule and oversee work of various employees performing maintenance and service work• Cultivated strong business relationships with customers to drive business development.• Excellent communication and Presentation Skills, with the ability to communicate within all levels of the organization• Successfully exercised independent judgment and thinking

St , La, Us

• Oversee purchasing, maintenance and repair of various vehicles in fleet.• Cultivated strong business relationships with customers to drive business development.• Successfully exercised independent judgment and thinking• Schedule and oversee work of various employees performing maintenance and service work• Leading and developing staff to perform the essential functions of their positions• Sales of parts, and services to various customers• Answers high volume calls from clients, vendors, employees, as well as outside staff• Supervise numerous staff while performing various tasks• Efficiently document and compute all tasks completed• Dispatch various work orders to appropriate personnel

Bachelor Of Science - Bs, Criminal Justice/Police Science

Education record