Oversaw daily responsibilities of the USDA/VA and FHA team of CAM Underwriters. Led team to adhere to M&T Bank's risk and regulatory standards while also being part of leadership in monitoring and changing the guidelines.

Managed branch in seventh largest city in the state. Duties included implementation of sales strategy of lending and deposit relationships, investments and additional products and services. Increased sales numbers and results by specializing in training and coaching. Named as a Management Associate and Merger Trainer. Selected as subject matter expert for Retail Transformation Initiative. Was chosen to participate in bank leadership programs including being named as the region’s only Field Feedback Liaison and a Champion for the Leading the Key Difference initiative. Developed and maintained internal and external relationships to drive success. Participated in community education outreach programs. Branch finished multiple years in top quartile.

Managed banking activities including overseeing sales of lending and deposit relationships, investments and additional products and services. Supervised staff of up to 15. Developed relationships with internal and external partners as well as large numbers of business clients. Participated in Market and District leadership groups. Was commended for innovative ideas and was nominated to lead new programs. Conducted and assisted in setting up large scale community relations and programming events.

Managed banking relationships for personal and business customers. Responsibilities included managing branch activities for lending, investments, business loans, and customer service. Participated and supervised internal and external projects and events, campaign/budget planning and district leadership teams. Trained staff and other district employees on topics involving credit and lending. Reviewed loan applications and provided underwriting assistance to other branch managers.

Presented and marketed technology products and services to a variety of audiences. Responsible for sales, training, and customer service for clients. Worked with staff members on the set up and coordination of trade show events. Oversaw multiple office administrative functions while working directly with owners of the business. Managed accounts payable/receivable functions for corporate clientele and vendors. Preformed accounting and inventory audits. Provided internal computer support to staff and trained new employees on products. Edited and wrote internal and external communication pieces.

Managed marketing, sales, collections, and the overall customer service experience. Successful in the turnaround of 2 branches. Managed projects including acquisitions, report and projection preparation, and preparing personal financial planning. Trained employees in sales and computer programs. Produced internal and external communications. Participated in well-known national management training program.