Mark Griffiths Email & Phone Number

Tempe, Arizona, US

Oakland, California, US

• Promoted to direct all aspects of IT strategy and operations for large, $20B, 21-hospital region, overseeing 14 Chief Information Officers, budget of $23M, and 177 employees. Focuses on driving program consistency.
• Standardized and optimized processes to support growth of $7B in annual revenues and ~4.4M in membership base while reducing annual IT staffing costs 17% from $23M to $19M.
• Quickly resolved potential major crisis after defective printer power supply caused pharmacy fire, inspecting 17,000 power supplies across system and replacing 3,500 within 2 months of incident.
• Named Co-Chair of 14-person Infrastructure Planning Committee, directing seamless rollout of first Kaiser Permanente conversion of landline telephone system to VoIP platform, and delivering $20M in annual savings.
• Spearheaded $8M "Get Well TV" initiative installing smart TVs in hospital rooms, allowing patients to communicate needs more easily to nurses while enhancing educational and entertainment content.
• Secured $2.4M in funding to upgrade IT infrastructure to better support new Clinical Alarm Notification system.

Oakland, California, US

• Promoted to oversee IT operations for larger service area including Oakland and Richmond metro areas. Managed 45 staff and $8M budget with focus on process standardization and technology implementation. Led technology.
• Assumed control of $17M technology rollout at 2 new hospitals after project stalled, delivering facility launches on time and within overall budget limits.
• Cut communications costs 40% by replacing 3rd-party WAN with new dedicated fiber loop.
• Appointed regional representative to infrastructure planning team, ensuring clear communication between business and technical functions and smooth integration of new technology for 14 new projects.
• Implemented distributed antenna system to resolve LEAN-certified insulation blockage of cell phone signals; method subsequently adopted across entire organization.
• Re-routed patient calls to nurses’ wireless phones instead of central desk, boosting nurse productivity and reducing patient wait times.

Oakland, California, US

• Recruited to head southernmost service area and enhance communication and trust between local, regional, and national leadership. Drove implementation of emerging technologies to enhance efficiencies and service.
• Transformed IT team from unresponsive and un-respected to dedicated customer service focus, making it first IT team in company to win Heroes' Award for outstanding customer satisfaction.
• Led first Kaiser Permanente implementation of VoIP phone technology at Fresno Medical Center; program became model for all future VoIP implementations.
• Boosted IT employee satisfaction 25% after 3 years of morale decline, achieving zero voluntary employee attrition.

Truckee, California, US

• Hired to manage team of 16 and $1.2M budget in overseeing all IT operations for not-for-profit community health system. Updated technologies to enhance service delivery, improve efficiencies, and reduce costs.
• Cut IT operating expenses 10% by implementing new technologies, including transition of 80% of servers to virtual servers running on VMWare to reduce costs of maintaining physical machines.
• Restructured IT organization with innovative, new ticket prioritization and management system that reduced peak period call response time from 1 hour to 15 minutes.
• Directed technology and process integration of 4 independent physician practices for better coordination with hospital system operations.

US

• Elected as a board member for a publically traded technology company in Minneapolis. Ciprico delivers disk subsystems for the Video and Military uses.
• Represented shareholders interest in the business direction of the company
• Participated in a recruiting a new CEO
• Member of the Human Capital Committee and Audit Committee

• Independent Consultant that offered expertise focused on assisting small alternative medical companies.
• Developed and delivered training materials that improved use of company’s products throughout US.
• Improved time to utilization of medical device product in market by over 70%.

Reston, Virginia (VA), US

• Led introduction of VeriSign’s security solutions to enterprise market. Disrupted incumbent’s leadership position, created momentum of interest that fueled better security on internet. Full P&L for PKI services line.
• Launched and oversaw Security Services “Point of View” campaign that resulted in industry-wide redefinition of VeriSign Security Services as provider to full-service security to enterprises. Recognition put VeriSign in.
• Drove business to enter 2-factor authentication market launching VeriSign Unified Authentication product offering.

San Jose, California, US

• Joined storage software company as 108th employee and helped them grow to 4,500-employee company generating over $1.2B in revenue. Managed marketing budget of $140M and 62 marketing employees. Focused strategy around.
• Drove marketing activity to put Veritas on radar for C-Suite to enable less resistance to large deals.
• Built corporate brand strategy and messaging to increase brand awareness. Independent surveys showed that Veritas was recognized as brand in Fortune 1000 companies within 1 year of campaign launch.
• Key member of integration team for acquisitions made by Veritas.
• Defined strategy to acquire Seagate Software.
• Defined product strategy around file systems and partnered with engineering to deliver products to market.

San Jose, CA, US

Bsc, Computer Systems

Diploma, Marketing