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Senior healthcare executive with vast experience transforming business operations and delivery processes through innovative digital solutions. Drives care quality, process efficiencies, cost savings, and customer satisfaction for top US healthcare consortium. Business leader and "voice of technology" defining IT strategy and ensuring alignment with organizational goals and patient experience. Award winner for customer experience, program delivery, and crisis management.Highlighted Achievements: • As Executive Director over 14 CIOs of 21 hospitals in Northern California region, generated $20M in annual savings by leading flawless rollout of first Kaiser Permanente landline to VoIP platform conversion.• Slashed annual communications costs 40% by replacing 3rd-party WAN with new, dedicated fiber loop as Chief Information Officer of East Bay service area at Kaiser Permanente.• Spearheaded $17M technology launch at major Oakland and Redwood City medical centers, leading matrix team in on-time and overall on-budget program delivery after earlier team struggled to deliver.• Captured first win for IT team of Kaiser Permanente Heroes' Award by transforming IT organization into center of excellence for enhancing speed of customer response and user satisfaction.• Directed technology and process integration of 4 independent physician practices for better coordination with hospital system operations.Areas of Expertise:Technology Strategy • Information Security • Change Management • Organizational Restructuring • Data Analytics & Insights • Customer Advocacy • User Experience • Process Improvement • Employee Engagement • High-Performing Cross-Functional Teams • Talent Development / Mentoring • Regulatory Compliance • Project Management • M&A • Facilities Launch • Crisis Management
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Chief Information OfficerSolari, Inc. Dec 2020 - PresentTempe, Arizona, Us
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Executive Director - Northern CaliforniaKaiser Permanente Jan 2017 - Dec 2020Oakland, California, UsPromoted to direct all aspects of IT strategy and operations for large, $20B, 21-hospital region, overseeing 14 Chief Information Officers, budget of $23M, and 177 employees. Focuses on driving program consistency across 14 service areas. Northern California region's voice to global Kaiser Permanente IT organization.• Standardized and optimized processes to support growth of $7B in annual revenues and ~4.4M in membership base while reducing annual IT staffing costs 17% from $23M to $19M.• Quickly resolved potential major crisis after defective printer power supply caused pharmacy fire, inspecting 17,000 power supplies across system and replacing 3,500 within 2 months of incident.• Named Co-Chair of 14-person Infrastructure Planning Committee, directing seamless rollout of first Kaiser Permanente conversion of landline telephone system to VoIP platform, and delivering $20M in annual savings.• Spearheaded $8M "Get Well TV" initiative installing smart TVs in hospital rooms, allowing patients to communicate needs more easily to nurses while enhancing educational and entertainment content.• Secured $2.4M in funding to upgrade IT infrastructure to better support new Clinical Alarm Notification system.• Led investigation into cause of pharmacy fire and subsequently drove nationwide initiative to test safety of 17K thermal label printer power supplies (replacing 3.5K defective units) within just 2 months. -
Chief Information Officer - East Bay Service AreaKaiser Permanente Oct 2013 - Jan 2017Oakland, California, UsPromoted to oversee IT operations for larger service area including Oakland and Richmond metro areas. Managed 45 staff and $8M budget with focus on process standardization and technology implementation. Led technology rollout at 2 manor new hospitals.• Assumed control of $17M technology rollout at 2 new hospitals after project stalled, delivering facility launches on time and within overall budget limits.• Cut communications costs 40% by replacing 3rd-party WAN with new dedicated fiber loop.• Appointed regional representative to infrastructure planning team, ensuring clear communication between business and technical functions and smooth integration of new technology for 14 new projects.• Implemented distributed antenna system to resolve LEAN-certified insulation blockage of cell phone signals; method subsequently adopted across entire organization.• Re-routed patient calls to nurses’ wireless phones instead of central desk, boosting nurse productivity and reducing patient wait times. • Requested to take over launch of Redwood City Medical Center (from technology perspective) based upon demonstrated outperformance during rollout of Oakland Medical Center. Oversaw $17M budget and team of 35 employees / contractors, delivering previously faltering project on time.
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Chief Information Officer – Fresno Medical CenterKaiser Permanente Dec 2011 - Oct 2013Oakland, California, UsRecruited to head southernmost service area and enhance communication and trust between local, regional, and national leadership. Drove implementation of emerging technologies to enhance efficiencies and service delivery. Managed $4M budget and 22 matrix staff. • Transformed IT team from unresponsive and un-respected to dedicated customer service focus, making it first IT team in company to win Heroes' Award for outstanding customer satisfaction.• Led first Kaiser Permanente implementation of VoIP phone technology at Fresno Medical Center; program became model for all future VoIP implementations.• Boosted IT employee satisfaction 25% after 3 years of morale decline, achieving zero voluntary employee attrition.
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Chief Information OfficerTahoe Forest Hospital District May 2008 - Nov 2011Truckee, California, UsHired to manage team of 16 and $1.2M budget in overseeing all IT operations for not-for-profit community health system. Updated technologies to enhance service delivery, improve efficiencies, and reduce costs.• Cut IT operating expenses 10% by implementing new technologies, including transition of 80% of servers to virtual servers running on VMWare to reduce costs of maintaining physical machines.• Restructured IT organization with innovative, new ticket prioritization and management system that reduced peak period call response time from 1 hour to 15 minutes.• Directed technology and process integration of 4 independent physician practices for better coordination with hospital system operations. -
Board Member - Independant DirectorCiprico 2001 - 2009UsElected as a board member for a publically traded technology company in Minneapolis. Ciprico delivers disk subsystems for the Video and Military uses.• Represented shareholders interest in the business direction of the company• Participated in a recruiting a new CEO• Member of the Human Capital Committee and Audit Committee -
Independent ConsultantGriffiths Group Consulting Jan 2005 - Dec 2008Independent Consultant that offered expertise focused on assisting small alternative medical companies.• Developed and delivered training materials that improved use of company’s products throughout US.• Improved time to utilization of medical device product in market by over 70%.
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Vp Security ServicesVerisign Aug 2003 - Oct 2005Reston, Virginia (Va), UsLed introduction of VeriSign’s security solutions to enterprise market. Disrupted incumbent’s leadership position, created momentum of interest that fueled better security on internet. Full P&L for PKI services line.• Launched and oversaw Security Services “Point of View” campaign that resulted in industry-wide redefinition of VeriSign Security Services as provider to full-service security to enterprises. Recognition put VeriSign in 2nd place for product in Gartner Magic Quadrant.• Drove business to enter 2-factor authentication market launching VeriSign Unified Authentication product offering. -
Vp Corporate MarketingVeritas Software 1997 - 2001San Jose, California, UsJoined storage software company as 108th employee and helped them grow to 4,500-employee company generating over $1.2B in revenue. Managed marketing budget of $140M and 62 marketing employees. Focused strategy around specific solutions to better utilize budget.• Drove marketing activity to put Veritas on radar for C-Suite to enable less resistance to large deals. • Built corporate brand strategy and messaging to increase brand awareness. Independent surveys showed that Veritas was recognized as brand in Fortune 1000 companies within 1 year of campaign launch.• Key member of integration team for acquisitions made by Veritas.• Defined strategy to acquire Seagate Software. • Defined product strategy around file systems and partnered with engineering to deliver products to market. -
Snr. Director Of MarketingCisco 1996 - 1997San Jose, Ca, Us
Mark Griffiths Skills
Mark Griffiths Education Details
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Cardiff University / Prifysgol CaerdyddComputer Systems -
London School Of Business And FinanceMarketing
Frequently Asked Questions about Mark Griffiths
What company does Mark Griffiths work for?
Mark Griffiths works for Solari, Inc.
What is Mark Griffiths's role at the current company?
Mark Griffiths's current role is Chief Information Officer at Solari, Inc..
What is Mark Griffiths's email address?
Mark Griffiths's email address is mark.d.griffiths@kp.org
What is Mark Griffiths's direct phone number?
Mark Griffiths's direct phone number is +155944*****
What schools did Mark Griffiths attend?
Mark Griffiths attended Cardiff University / Prifysgol Caerdydd, London School Of Business And Finance.
What skills is Mark Griffiths known for?
Mark Griffiths has skills like Enterprise Software, Security, Management, Saas, Business Intelligence, Leadership, Cloud Computing, Disaster Recovery, Program Management, Strategic Partnerships, Networking, Strategy.
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