Mark Pulsifer

Mark Pulsifer Email and Phone Number

Head of Technology & Reporting at Fiduciary Trust Company » Leading Technology, Operations, Strategic Projects, & Change Management at Top-Tier Financial Institutions @ Fiduciary Trust Company
Mark Pulsifer's Location
Greater Boston, United States, United States
About Mark Pulsifer

With 30+ years of experience at top-tier financial firms in the wealth management space, I am an accomplished, dedicated, and capable executive leader with a clear vision for the future of our field. My dual expertise in both operations and technology disciplines makes me an ideal partner in change management, including both immediate improvements and long-term strategies.As the Head of Technology and Reporting at Fiduciary Trust, I deliver the executive leadership team’s highest-priority transformation initiatives to enhance efficiency, capture savings, improve our cybersecurity posture, and make life easier for the firm’s employees and clients alike. Motivated by the firm’s high energy and our clients’ ambitious goals, I solve complex problems with the power of technology, data, automation, and—most importantly—people.Career Highlights:✔ BUSINESS LINE DIVESTITURE – At State Street, I served on the corporate deal team that divested a large business line and several technology functions to an external firm, requiring development of all-new operating models, extensive negotiations, and financial analysis across both entities. This allowed us to invest more heavily in remaining business and focus on growth.✔ OFFSHORING COST SAVINGS – To align with our evolving global environment, I executed Deutsche Bank’s first internal offshoring initiative, which relocated key operational functions to lower-cost locations. As the first initiative of its kind, this required us to build the bridge as we crossed it and leave a clear framework for similar improvements in the future.✔ TEAM EMPOWERMENT – Although these initiatives were impressive, I am most proud of the positive impact I have made on my teams. I foster their development, growth, and autonomy by inspiring them with new projects, training, and mentorship. Their support helps me to make the best decisions possible and achieve so much more than I ever could alone.

Mark Pulsifer's Current Company Details
Fiduciary Trust Company

Fiduciary Trust Company

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Head of Technology & Reporting at Fiduciary Trust Company » Leading Technology, Operations, Strategic Projects, & Change Management at Top-Tier Financial Institutions
Mark Pulsifer Work Experience Details
  • Fiduciary Trust Company
    Vice President, Head Of Technology And Reporting
    Fiduciary Trust Company Jun 2017 - Present
    Boston, Massachusetts, Us
    Lead strategic technology delivery for the private wealth management firm. Drive transformation, digitization, and modernization strategies, which include hardware, software, networking, data platforms, and support services. Report to the Chief Operating Officer (COO). Key Achievements: ✔ Improved operational efficiency by implementing new software platforms Replaced several networking and wealth management systems with best-in-class solutions.✔ Oversee the cybersecurity program and technology delivery of the firm.✔ Ensured seamless operational transition and zero interruption to client services during the company-wide transition to remote work for the duration of the COVID-19 pandemic.✔ Improved advisor efficiency by implementing low-code dashboard reporting.
  • State Street
    Vice President, Wealth Manager Services And Head Of Product Services
    State Street Jun 2011 - Jun 2017
    Boston, Massachusetts, Us
    Enabled growth of the custodian bank’s wealth management business by supporting trust banks and registered investment advisors (RIAs) with wealth manager services products. Owned platform strategy, product prioritization, business case funding, performance, tax management, and financial statements. Head of the vendor outsourcing product group.Key Achievement: Co-executed divestiture of the trust outsourcing division, which partnered with the bank strategy office to develop new operating models, conduct legal and vendor negotiations, and perform financial analysis for the transition.
  • Deutsche Bank
    Director, Private Wealth Management Operations And Head Of Strategic Initiatives
    Deutsche Bank Jul 2007 - Jun 2011
    Frankfurt Am Main, Hessen, De
    Managed the project management office (PMO) that improved private banking operations by executing strategic projects for cost reduction and process improvement using Six Sigma and Lean principles. Owned two-year and three-year strategic plans and operational roadmaps.Key Achievement: Launched the bank’s first internal offshoring initiative, which relocated account opening, reconciliation, billing, and trade processing to two low-cost locations.
  • Deutsche Bank
    Director, Private Wealth Management Operations And Head Of Business Management
    Deutsche Bank Jan 2004 - Jul 2007
    Frankfurt Am Main, Hessen, De
    Delivered special projects and daily operations for the private wealth management business, requiring operational budgeting, forecasting, and third-party contract management, impacting $100B+ in assets under management.Key Achievement: Established the vendor management office to oversee vendor performance after an outsourcing initiative. Created a vendor governance model, reporting requirements, and service-level standards for several key strategic vendor partners.
  • Deutsche Bank
    Vice President, Scudder Private Investment Counsel Operations And Head Of Portfolio Administration
    Deutsche Bank Jun 1999 - Dec 2004
    Frankfurt Am Main, Hessen, De
    Managed a team of 30 operational specialists (portfolio accountants) who supported portfolio managers in the $9.5B investment advisor business. Deutsche Bank acquired ZSI in 2001, creating the fourth-largest manager of assets in the world.
  • Deutsche Bank
    Assistant Vice President, Fund Accounting
    Deutsche Bank Feb 1997 - May 1999
    Frankfurt Am Main, Hessen, De
    Managed a fund accounting group at Scudder, Stevens & Clark, one of the oldest fund management firms in the U.S. Scudder, Stevens & Clark, which was acquired by Zurich Scudder Investments (ZSI) in 1997.

Mark Pulsifer Education Details

  • Umass Boston
    Umass Boston
    Cybersecurity Management
  • Northeastern University
    Northeastern University
    International Business
  • Northeastern University
    Northeastern University
    Business Administration

Frequently Asked Questions about Mark Pulsifer

What company does Mark Pulsifer work for?

Mark Pulsifer works for Fiduciary Trust Company

What is Mark Pulsifer's role at the current company?

Mark Pulsifer's current role is Head of Technology & Reporting at Fiduciary Trust Company » Leading Technology, Operations, Strategic Projects, & Change Management at Top-Tier Financial Institutions.

What schools did Mark Pulsifer attend?

Mark Pulsifer attended Umass Boston, Northeastern University, Northeastern University.

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