Mark Stevenson Email & Phone Number

Brighton, England, United Kingdom

Hertford Schools

Responsible for Human Resources, Finance, Operations, Facilities, IT and Health & Safety across Infant and Junior Schools.- Member of Senior Leadership team, providing strategic direction, whilst focussing on strict financial control- Procured new suppliers to provide enhanced benefits to schools and value for money.- Manage all existing contracts with suppliers, ensuring compliance to maintenance schedules and resolving issues.- Network with counterparts across the region to proactively overcome inhibitors and capitalise on opportunities.- Motivate and coach a team of multi-functional direct reports, to achieve strong results and contributions to organisational performance objectives, working within the constraints of a national fixed pay structure that does not allow financial reward incentives.

Brighton, England, United Kingdom

- Management of third-party supplier relationships with sole responsibility for service reviews, issue management and continual process improvements .- Service escalation and associated queries / communications regarding IT service and complex service management deliverables- Management of IT asset procurement across Europe, RFP/Contract negotiation preparation and delivery, transitioned to single supplier, delivering device depreciation saving, improved delivery timeframes with guaranteed leaner supply chain and improved User Experience.

Brighton, United Kingdom

- Single point of contact for European locations and managed technology relationships with key stakeholders- Communicated transformational product launches, impacts to servicing capability due to technology change moments and application uplifts. Managed business expectations, reducing incidents and call volumes into servicing channels- Managed technology relationships with key stakeholders as single escalation point of contact for European wide operations locations, managed business expectations, reducing incidents, allowing departmental KPI’s, objectives and goals to be maintained- Escalation point and interface between IT, vendors and business for investigation and successful resolution of high priority P1-P2 problems/ incidents for international locations, maintaining agreed resolution SLA’s- Delivered effective outage timeframe communication updates to Business/ Customer, minimising business impacts and providing root cause analysis and updates to knowledge base articles within system- Engagement and management of Stakeholders for product launches or incidents ensuring communication of complex subjects both verbally and in writing, translating technical language to Business (non-technical) to all levels- Worked collaboratively with Customer Experience and IT teams for transformational product launches, communicated impacts to servicing capability due to technology change moments and application uplifts

Brighton, United Kingdom

- Delivering outsourcing for card production, realising saves of over $1M, efficiencies of scale and meeting business goals- Management of product details, migration and on site support to new third party provider- Outsourcing initiatives across various Business areas

Brighton, England, United Kingdom

- Providing project support to team delivering outsourcing initiative to South America

Brighton, England, United Kingdom

- EMEA Implementation manager for Global system, managing enhancements, incidents and communication for outages to Europe wide business- Project manager for multiple initiatives including Anti-Money Laundering

Brighton, England, United Kingdom

- Data mapping, System Integration and User Acceptance Testing for global Credit and Collections system, creating test scenario's, results and plans for EMEA region- Onsite training for Business areas impacted- Core migration support and issue resolution- Post migration support across EMEA

Brighton, England, United Kingdom

- Capture and processing of new applications- Ensuring new products launches were successful- Managing automatic dialing system for credit representatives, creating dialing lists, call flows and ensuring completion of weekly reporting to managers.- Resolving issues and acting up during manager absence