I believe that if you lose sight of what’s important in the mortgage business, success becomes elusive. That’s why as a leader of Mortgage companies, I strive to operate the right way every day, making sure every customer gets a product that’s the best fit for them at a given time in their lives.I know how challenging being a homebuyer can be. I think back to my own first home-buying experience, and what a big step that was for me—and for our customers. My job is to make sure my team keeps their personal experience in mind when serving others. We’re all here to help people as a trusted advisor with responsible financing options to achieve a major dream—buying a home.I’ve built and run mortgage businesses with an emphasis on the important role we play in the home buying process, helping my team:● operate with excellence by assessing the current housing landscape, rigorously following compliance requirements and encouraging all members to be conscious of how this work can change people’s lives● develop interpersonal and advisory skills to be a trusted advisor to our clients and deepen relationships with our existing clients and bring new clients to the Bank.● strive for transparency and share expertise effectively to help people get into their homes in financially responsible waysWhen we work toward these goals together, we move the business forward. Everyone plays a role in addressing a client’s needs because no one has a monopoly on the right answer. I encourage people to feel empowered and obligated to share their views. We all bring different experiences and knowledge to the table.Now retired, I enjoy living in the country at our family home in New England. Specialties: strategic leadership | financial services | customer relationships