Mark Daniel Email & Phone Number

Milton Keynes, England, United Kingdom

Peterborough, United Kingdom

Manages the day-to-day operational aspects of project and scope.Manages appointment scheduling during the deployment of the project.Project planning and tracking; creating key milestones and performance indicators.Escalate issues requiring action or decisions to Project Manager/Senior Manager as necessary.Delivering objectives to budgets, deadlines and service level agreement.Managed a technical Point of Sale project deployment of the IT infrastructure for Retail Customer. Effectively managed change to project scope, influencing overall project schedule and cost.Developed and maintained a productive working relationship with project owners, business foundations, software developers, vendors and other project stakeholders. Guided the team on resource requirements, methodologies, tasks, dependencies, deliverables, risks & other issues through the project.Effectively applied methodology and ensured project standards were maintained.Created and distributed project status. Managed project issues, risks and action logs.Managed stakeholder expectations.

Provided 1st/2nd Line technical support to UK based Retail Companies & their head office employees, from the initial phone calls and emails through to determining the problem and resolving using Service Desk Management tools and Knowledge Based Wiki System.

Contractual and Temporary Jobs.

Maintenance of IT Hardware and Software.Maintenance of Employers Windows PC’s and Laptops. Maintenance of Windows Servers in Mixed Domain. Maintenance and management of MS Exchange server. SQL / Delphi Database system Analysis and Monitoring, including: Uploading, downloading, importing & exporting data on a daily basis.

Head of IT department that provided maintenance and management of the corporation’s network infrastructure. Assigned task to IT employees on daily basis. Arranged IT budget with Accounts department on an annual basis.