Mark Daniel Ramirez, Cert Cii Email & Phone Number

Saint John, New Brunswick, Canada

Dubai, United Arab Emirates

Responsible for delivery of operational excellence in line with service, quality and timeline target for SME, Large Corporate and High Net Worth clients. Ensuring customer satisfaction on each client’s journey from onboarding, claims and endorsement process. Working closely with Account Manager/Directors with administration, escalations and preparation of renewal reports.

Dubai, United Arab Emirates

Primary responsible for client administration and providing a broad range of support to the associates and directors in the provision of advice and the high‐quality ongoing service to prospective, new and existing clients and plays a key role in contributing to and enhancing the overall client experience.

Dubai, United Arab Emirates

• Conducting training across administration staff on their specific roles (placement, endorsements and renewal support) and acts as point of escalation on both insurer-broker relations, processes and updates.• Monitoring of workload, spreading out tasks to ensure even distribution, assisting with performance appraisals and foster camaraderie to maintain a healthy working environment• Managed 10-12 admins on providing monthly coaching to ensure highly quality customer service are provided to meet the company’s requirement, promoting to act with integrity, treating clients fairly and providing correct information at all time.• Primary contact of client service activities (on-boarding & endorsements) of VIP accounts to ensure excellent client service are achieved for high level impact on portfolio retention.• Working closely with the corporate sales director on supplying management with oral and written reports when required.

Dubai, United Arab Emirates

• Assisting on account policy renewal and work closely with the assigned account manager.• Conducting market review, pricing and benefit negotiation with insurers.• Preparing renewal reports, presentation, comparison table and policy on boarding once client agrees to proceed.• Handled VIP corporate accounts and providing outstanding client experience.

Dubai, United Arab Emirates

• Handled midterm queries, complaints, endorsements (additions & deletions), basic claims processing and account reconciliation.• Ensure timely and successful delivery of customized solutions based on client’s needs. • Maintaining organized file systems and updated knowledge on local health insurance requirements.

Dubai, United Arab Emirates

• Managing Sales Manager’s CRM database, daily follow ups, client queries, insurer liaison and preparation of comparison table.• Processing of individual policies (new business and renewal) once quotations are agreed, perform end to end policy administration requirements, ensuring these are completed accurately and communicated effectively.• Management of workload effectively and respond within agreed service level agreement (SLA) as well as ad hoc request, project as they arise.• Client’s point of contact while sales manager is on leave or away on urgent cases (claims and pre-authorization).

Cebu City

Accountable for daily banking activities and reconciliation. Guardian of bank’s internal policies and procedure compliance.

Region Vii - Central Visayas, Philippines

Responsible on providing monthly billing reports and presentation to managers. Monitoring of other accounting shared services, data mining and extraction to create timely and accurate reports. Work closely with other support teams to ensure high quality client experience.

Region Vii - Central Visayas, Philippines

Assisting customers resolve issues regarding their credit cards namely for activation, failed verification, fraudulent queries, lost or stolen cards and bill inquiries. Up selling new product and services and provides better financial options to customers.