Mark Dau Email & Phone Number

Long Hill, Nj, Us

Milwaukee, Wisconsin, Us

* Seasoned technical documentation leader managing content delivery and application documentation efforts for the Credit Card Application Services team. Manage 11 technical writers and provide support to other associates. * Collaborate with stakeholders to ensure successful software releases effectively balancing targets with resources to optimize long-term success. * Strong media and communication professional.

Milwaukee, Wisconsin, Us

* Manage complex writing projects for credit union solution software, collaborating with project teams and creating deliverables customized to core audiences. * MadCap Flare work products include release notes, upgrade instructions, installation guides, online help files, and quick reference guides. * Work closely with product development teams to document and communicate updates, consulting on UI terminology for new settings, page enhancements, and messages.

Ashburn, Virginia, Us

• DR/BC subject matter expert leading a team of technical writers in researching and crafting disaster recovery and business continuity policy and procedure templates in support of 20+ Toyota Financial Services companies worldwide. • Using ISO standards 22301 (BC) and 27031 (DR) as a guide, creating procedures to mitigate risk as well as prepare for a disaster or adverse event.• Counseling TFC personnel on best ways to adopt overall DR/BC procedures to fit their local IT enterprise structure.

Worldwide, Us

• Simplify complex technical data, API and Cloud processes in creating documentation and Google Suite/Power Point presentations by partnering with organization leaders, managing team meetings and leading effective discussions to articulate specific requirements and content. • Drive morale and teamwork by coaching and directing speakers in producing and managing day-long event presentation decks for both in-house and virtual audiences.• Manage leadership team status input, creating and producing weekly status presentations

New Brunswick, Nj, Us

• Provided day-to-day product line ownership support for the Business Development application across multiple sectors. Documented functional requirements and user stories.• Provided application user support by designing and leading in-person user training for Business Development application end users, strengthening and reinforcing end-user knowledge.• Founding member of Studio199, a digital multimedia studio for the production of internal and external communications, producing, directing, and writing television and marketing communications.

New York, Ny, Us

• Built strong working relationships with Chase Capital Markets application development teams, designing and creating application support documentation, including Operational Handbooks, Change Control & Access Admin Procedures, Disaster Recovery documentation.• Mentored and prepared project and application development managers on risk, audit and Sarbanes–Oxley best practices, Capability Maturity Model and Configuration Management, working with teams to complete risk and audit self-assessments. • Enhanced dialogue between IT and business leaders and supported entire Capital Markets Technology team by producing monthly all-employee town hall meetings, educating and bringing together project manager and business partner teams.

• Independent writer and producer of multimedia communications helping clients achieve their business goals through focused and targeted communications. • Boosted user productivity and higher morale as success stories were communicated by directing and producing employee and technical communications, providing communications planning and leadership to IT project teams.

San Jose, Ca, Us

• Maintained forward progression of employees, eased fears, and improved morale by managing and producing employee communications, leading team of specialists on publicizing IT changes as Agere Systems spun off from Lucent Technologies, providing employee and technical communications planning and leadership to project teams, developing project plans, and communication collateral.

• Executive producer and writer of live satellite broadcasts and video programs ranging in content from upper-level presentations to fictional demonstration videos. As part of the public relations staff, partnered directly with senior leadership on crafting messages and direction of broadcasts. Managed production costs, established budgets, directed multiple vendors and work schedule planning.• Maximized new online audio chat technology and allowed access to Avaya executive team by producing employee audio casts and developing online chat tool.

• Independent project manager and writer of multimedia and product communications, providing services to clients such as AT&T, Chubb Insurance, Lucent Technologies and ADP. • Authored a communications-planning column published in The Business Umbrella, a monthly business journal.

Dallas, Tx, Us

• Drove user productivity by communicating to end users and internal customers the impact, success, and new functionality of new and improved IT applications, providing communications planning and consulting services to IT division (project sponsors and technology users) advising senior leadership, project managers, and teams.• Optimized teamwork, coalesced newly combined teams, and drove results and partnerships towards same goals by communicating policy, inspiration, and motivation as creator, writer, and editor of daily electronic newsletter that 6K+ IT employees read worldwide.

Producer of The Home Show with Doug Bryan. Staff Engineer for various programs.