Mark Dau

Mark Dau Email and Phone Number

Technical Documentation Professional @ Oxenham Group
Long Hill, NJ, US
Mark Dau's Location
Millington, New Jersey, United States, United States
Mark Dau's Contact Details
About Mark Dau

Technology and project documentation expert specializing in planning and execution to communicate to non-technical audiences. Approachable and innovative specialist with expertise in translating detailed technical information into easy-to-understand communications & documentation, creating a variety of collateral materials. Collaborative and consultative to advise executives and business partners of all levels, gathering requirements and needs into strategic messages. Organized and results oriented. Strong media and communication professional.

Mark Dau's Current Company Details
Oxenham Group

Oxenham Group

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Technical Documentation Professional
Long Hill, NJ, US
Website:
oxenhamgroup.com
Employees:
29
Mark Dau Work Experience Details
  • Oxenham Group
    Oxenham Group
    Long Hill, Nj, Us
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  • Fiserv
    Technical Documentation Manager
    Fiserv Sep 2022 - 2023
    Milwaukee, Wisconsin, Us
    * Seasoned technical documentation leader managing content delivery and application documentation efforts for the Credit Card Application Services team. Manage 11 technical writers and provide support to other associates. * Collaborate with stakeholders to ensure successful software releases effectively balancing targets with resources to optimize long-term success. * Strong media and communication professional.
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  • Fiserv
    Senior Technical Writer
    Fiserv Feb 2022 - Aug 2022
    Milwaukee, Wisconsin, Us
    * Manage complex writing projects for credit union solution software, collaborating with project teams and creating deliverables customized to core audiences. * MadCap Flare work products include release notes, upgrade instructions, installation guides, online help files, and quick reference guides. * Work closely with product development teams to document and communicate updates, consulting on UI terminology for new settings, page enhancements, and messages.
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  • Dxc Technology
    Senior Technical Writer, Disaster Recovery & Business Continuity
    Dxc Technology Aug 2021 - Jan 2022
    Ashburn, Virginia, Us
    • DR/BC subject matter expert leading a team of technical writers in researching and crafting disaster recovery and business continuity policy and procedure templates in support of 20+ Toyota Financial Services companies worldwide. • Using ISO standards 22301 (BC) and 27031 (DR) as a guide, creating procedures to mitigate risk as well as prepare for a disaster or adverse event.• Counseling TFC personnel on best ways to adopt overall DR/BC procedures to fit their local IT enterprise structure.
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  • Pyramid Consulting, Inc
    Technical Writer, Cloud Engineering
    Pyramid Consulting, Inc 2019 - 2021
    Worldwide, Us
    • Simplify complex technical data, API and Cloud processes in creating documentation and Google Suite/Power Point presentations by partnering with organization leaders, managing team meetings and leading effective discussions to articulate specific requirements and content. • Drive morale and teamwork by coaching and directing speakers in producing and managing day-long event presentation decks for both in-house and virtual audiences.• Manage leadership team status input, creating and producing weekly status presentations
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  • Johnson & Johnson
    Technical Writer / Training Lead
    Johnson & Johnson 2016 - 2018
    New Brunswick, Nj, Us
    • Provided day-to-day product line ownership support for the Business Development application across multiple sectors. Documented functional requirements and user stories.• Provided application user support by designing and leading in-person user training for Business Development application end users, strengthening and reinforcing end-user knowledge.• Founding member of Studio199, a digital multimedia studio for the production of internal and external communications, producing, directing, and writing television and marketing communications.
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  • Jpmorgan Chase & Co.
    Senior Technical Officer, Technical Writer & Documentation Management
    Jpmorgan Chase & Co. 2003 - 2016
    New York, Ny, Us
    • Built strong working relationships with Chase Capital Markets application development teams, designing and creating application support documentation, including Operational Handbooks, Change Control & Access Admin Procedures, Disaster Recovery documentation.• Mentored and prepared project and application development managers on risk, audit and Sarbanes–Oxley best practices, Capability Maturity Model and Configuration Management, working with teams to complete risk and audit self-assessments. • Enhanced dialogue between IT and business leaders and supported entire Capital Markets Technology team by producing monthly all-employee town hall meetings, educating and bringing together project manager and business partner teams.
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  • The Hunterdon Group, Inc.
    Technical Communications Consultant
    The Hunterdon Group, Inc. 2002 - 2003
    • Independent writer and producer of multimedia communications helping clients achieve their business goals through focused and targeted communications. • Boosted user productivity and higher morale as success stories were communicated by directing and producing employee and technical communications, providing communications planning and leadership to IT project teams.
  • Agere Systems
    Manager, Cio Employee Communications
    Agere Systems 1999 - 2001
    San Jose, Ca, Us
    • Maintained forward progression of employees, eased fears, and improved morale by managing and producing employee communications, leading team of specialists on publicizing IT changes as Agere Systems spun off from Lucent Technologies, providing employee and technical communications planning and leadership to project teams, developing project plans, and communication collateral.
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  • Lucent Technologies
    Communications Manager
    Lucent Technologies 1997 - 1999
    • Executive producer and writer of live satellite broadcasts and video programs ranging in content from upper-level presentations to fictional demonstration videos. As part of the public relations staff, partnered directly with senior leadership on crafting messages and direction of broadcasts. Managed production costs, established budgets, directed multiple vendors and work schedule planning.• Maximized new online audio chat technology and allowed access to Avaya executive team by producing employee audio casts and developing online chat tool.
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  • Magenta Productions
    Marketing Communications & Video Production Consultant
    Magenta Productions 1994 - 1997
    • Independent project manager and writer of multimedia and product communications, providing services to clients such as AT&T, Chubb Insurance, Lucent Technologies and ADP. • Authored a communications-planning column published in The Business Umbrella, a monthly business journal.
  • At&T
    Employee & Marketing Communications Manager
    At&T 1988 - 1994
    Dallas, Tx, Us
    • Drove user productivity by communicating to end users and internal customers the impact, success, and new functionality of new and improved IT applications, providing communications planning and consulting services to IT division (project sponsors and technology users) advising senior leadership, project managers, and teams.• Optimized teamwork, coalesced newly combined teams, and drove results and partnerships towards same goals by communicating policy, inspiration, and motivation as creator, writer, and editor of daily electronic newsletter that 6K+ IT employees read worldwide.
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  • Wmca Radio
    Producer
    Wmca Radio 1987 - 1989
    Producer of The Home Show with Doug Bryan. Staff Engineer for various programs.
    View

Mark Dau Skills

Strategic Planning Project Management Vendor Management Business Strategy Analytics Relationship Management Social Media Account Management Finance New Business Development Investments Corporate Communications Video Production Management Internal Communications Public Relations Leadership Program Management Editing Project Planning Newsletters Marketing Communications Business Analysis

Mark Dau Education Details

  • Montclair State University
    Montclair State University
    Broadcasting

Frequently Asked Questions about Mark Dau

What company does Mark Dau work for?

Mark Dau works for Oxenham Group

What is Mark Dau's role at the current company?

Mark Dau's current role is Technical Documentation Professional.

What is Mark Dau's email address?

Mark Dau's email address is ma****@****dxc.com

What schools did Mark Dau attend?

Mark Dau attended Montclair State University.

What skills is Mark Dau known for?

Mark Dau has skills like Strategic Planning, Project Management, Vendor Management, Business Strategy, Analytics, Relationship Management, Social Media, Account Management, Finance, New Business Development, Investments, Corporate Communications.

Who are Mark Dau's colleagues?

Mark Dau's colleagues are Ramesh Moonshiram, Joëlle Dupré, Peter Murphy, Yvan Reich, Leo Undefined, Rivaisen Amacy, Gabe Salamida.

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