Mark Dauer Email & Phone Number

Pittsburgh, Pennsylvania, Us

* Manage multiple teams – Chatbot Development team and Chatbot Data Insights team; the Development team focuses on building a member centric chatbot to answer questions about health insurance plan and benefits; the Data Insights team analyzes chatbot data to view trends and build reports so more informed decisions can be made * Experience managing various disciplines such as Software Engineers, Scrum Masters, Business Analysts and Test Engineers for the Digital Innovation organization * Organize and mentor Scrum Masters; define Agile and Scrum standards within the Digital Innovation organization * In addition to normal duties, assist in handling tasks from vacant roles such as Strategist, Experience Owner, and Product Manager * Work closely with vendors for solutioning and recruitment * Created new Chatbot Data Science & Intelligence Team to find ways to understand and use data to make effective business decisions * Perform managerial duties such as mentor reports, conduct performance reviews, hire, and retain talent

Pittsburgh, Pennsylvania, Us

* Managed a team of 5-7 direct reports with various roles including developers and analysts * Technical Product Owner and Delivery Manager of Chatbot project using various Google Cloud Platform (GCP) products such as Dialogflow, Firestore, BigQuery, and Cloud Run * Led successful creation and beta deployment of Highmark Health’s member chatbot which was the first customer facing cloud application for the enterprise * Managed a small team of Google consultants to supplement work needed for Highmark Health’s member chatbot * Empowered and supported team to make decisions and improvements in all aspects of their role and project * Worked closely with Product Owner, Digital Strategist and Stake Holders to build and deliver on a product roadmap

Pittsburgh, Pennsylvania, Us

* Technical lead for the Technology and Innovation, Shared Services group which focused on consumer lending origination applications and services * Lead, organized and managed a team of 10-15 onshore and offshore developers who were responsible for over 70 applications and services * Supported, guided, and mentored developers to build and implement high functioning and scalable solutions * Assigned team members to projects and small work efforts by matching skills, interests, and career goals * Empowered team to make decisions on projects, issues, and various team processes * Represented Consumer Lending Team as Lead Developer on a cross-functional Agile Scrum team for a high-profile project

Pittsburgh, Pennsylvania, Us

* Lead developer on an internal JSF/Ice Faces web application to allow users to setup and manage client, group, and product information * Scrum Master for Scrum team consisting of developers and analysts working in various onshore and offshore locations; lead all scrum ceremonies, removed impediments, and tracked velocity and burn down charts * Defined processes and standards for developers to follow through the SDLC * Acted as release coordinator to implement code; tasks included creation of implementation plans, managing application and system dependencies, conducting walkthroughs, and scheduling deployments * Worked with management to estimate and define schedule plan of projects to determine proper staff allocations

Pittsburgh, Pennsylvania, Us

* Optimized architecture strategy to meet business capabilities * Defined processes and standards in coding, tool utilization, software lifecycles and project checkpoints * Collaborated with IT leads, managers, developers, analysts, product owners, and project managers in all aspects of a project * Monitored and reviewed environments and code bases. Verified and maintained configurations, properties and integration points within the application and its sub-systems * Performed technical proof of concepts on new technologies, tools, and vendor solutions * Provided solutions, supported, and identified risks throughout the project life cycle

Pittsburgh, Pennsylvania, Us

·Developed and launched Highmark’s new Member portal mobile site using the Dojo framework.·Lead developer on mobile web team. Duties include analyzing, designing, coding and testing as well as mentoring and coaching new developers.·Provide technical expertise and support for Highmark’s Member, Producer and Employer portals and mobile website.·Collect and analyze business and system requirements.·Identify conflicting system integration issues, suggesting alternative solutions.·Prepare detailed specifications from which programs will be written and design, code, test, debug and document programs.·Provide input to functional design and user interface design.·Assist in project deliverables that include project schedules, estimates, design documents, test plans and contingency plans.·Lead projects and coach other project members to ensure applications are developed in a way that complies with architectural standards and established methodologies and practices.·Conduct technical walkthroughs and knowledge transfer sessions for new projects.·Successfully implemented many projects while performing as a lead developer.

Pittsburgh, Pennsylvania, Us

Pittsburgh, Pennsylvania, Us

Pittsburgh, Pa, Us

·Member of the Application Development team. ·Helped create a human resource employee review web application·Designed and developed the Job Search and Job Order section of company web site·Maintained and updated various content and graphics. ·Provided input and insight to screen layouts, application functionality along with database tables and structures. ·Tested and implemented site for use with Internet Explorer and Netscape browsers on both PCs and Macs. ·Consulted various times at Highmark.Web Developer – Consultant at Highmark·Performed analysis, design, programming, testing and implementation.·Provided support on new and existing business application software, and production support. ·Helped design and code new screen layouts. ·Provided documentation for different aspects of the site. ·Developed and maintained various working demos of the site using HTML and JavaScript.·Created, edited, and modified HTML and JSP pages on an as needed basis. ·Led an effort to organize and develop division’s online utility system.

Responsible for building new systems that met specific client needs. Installed motherboards, memory, hard drive(s), sound cards, video cards, ethernet cards, modems, CD-ROM, floppy drives and other miscellaneous hardware. Traveled to various establishments to maintain and update computer systems, which included system upgrades, Internet access, PC and network repairs, software installation, and network installation. Assisted in network installation by running wires throughout establishment to various workstations. Setup and connected routers and hubs to ensure all computers were connected to the network and to a local or network printer. Designed and developed client web sites. Consulted on new client sites and provided updates and/or maintenance to those sites.

Managed, created and maintained department’s intranet pages. Developed and modified web sites on client projects. Responsible for general facilities duties such as shipping/receiving, building maintenance and corresponding with vendors. Provided data entry into Oracle Financials for Purchasing department.