 Uses CA Service Desk call tracking systems to log, track and manage Incidents and Service Requests Provided first-tier support and troubleshooting for technology products and applications Diagnose, troubleshoot and resolve a wide range of software, hardware and network issues Provide technical support to customers via telephone, email and through tickets Resolve issues by researching documentation; troubleshooting hardware, software, guiding client through corrective steps; escalating problems to second level; tracked status of problems and solutions. Employed experience and training to troubleshoot software and hardware problems via email and telephone, utilizing remote support tools such as Bomgar.

 Handles multiple soccer and basketball matches  Manages risk – monitor prices and controls liabilities Identifies, monitors, and analyzes player betting patterns and trend Understands the rules of assigned sporting competitions and all bet types offered Enter prices to different markets that the company offer Perform other bookmaking-related tasks as directed

 Take full charge of troubleshooting internet connection and set-up, email accounts and phone services issues via chat support Assisting client inquiries in regards with their accounts, availed services and products Processed orders, billings, shipping/set-up of the products such as internet services, cable services and phone services availed by our clients Maintained a high rated score card and serves as a high contributor to the team score board  Provided technical support via chat and call On top of providing support and assistance to the clients simultaneously worked as a Floor Coordinator within my deployment Attended internal technical trainings and seminars which focus is in the tools and services used within my deployment