Mark Davis Email & Phone Number

Kingston Jamaica

• Supported patients' progress and physical health by prescribing and demonstrating at-home exercises.• Provided thoughtful customer service to each patient by listening to their needs and addressing them accordingly. • Taught patients uses of wheelchairs, braces, canes, crutches and prosthetic devices.• Constructed physiotherapy treatment plans to increase functionality and strength.• Managed acute and chronic conditions with full understanding regarding complex therapy needs.• Communicated pertinent results, progress or challenges to target and restore mobility for patients.• Administered massages and traction to relieve pain, improve comfort levels and decrease or prevent deformity or crippling.• Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.• Delivered home care therapy to home bound and long-term care patients.• Taught patients how to live within capabilities and celebrate successes.• Provided therapy session adaptations according to progress and limitations.• Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.• Inspected physician referrals and determined appropriate evaluation procedures.• Recorded detailed prognosis, treatment, responses and progress notes in patient charts.• Facilitated outpatient therapy for patients with knee and hip replacements, chronic pain and balance disorders.• Conducted clinical assessment and evaluation to determine patient needs.• Managed high-volume caseload and organized daily schedules. • Aided and counseled patients adjusting to permanent physical disabilities.• Researched and stayed abreast of current treatment modalities by attending professional development opportunities.• Planned and administered range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.

Jamaica

Jamaica

• Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation. • Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance. • Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value. • Sold life and health insurance products to individuals and affinity groups within assigned territory using consultative selling techniques. • Approached potential clients by using direct marketing mailings and phone contacts. • Determined client needs and financial situations by listening and scheduling fact-finding appointments. • Maintained high standards of customer service by building relationships with clients. • Upsold additional products and services after identifying customer needs and requirements. • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.• Calculated premiums and established payment methods for sales. • Collected premiums on or before effective date of coverage. • Remained impartial in order to advise clients based on circumstances.

Kingston Jamaica

• Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians. • Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches. • Showcased product features to costumers and discussed technical details to overcome objections and lock in sales.• Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs. • Conducted research to stay up-to-date with industry trends, prices and market competition. • Recognized trends within territory and industry to create proactive plans. • Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings. • Computed total costs and profit requirements for customer sales to provide accurate pricing. • Exceeded established sales goals and increased client retention. • Maximized business potential by providing excellent customer service and ensuring 85% client retention. • Upsold and closed customer sales by driving product benefits around client needs and increased revenue. • Serviced existing accounts on regular basis to maximize revenue. • Used consultative sales approach to understand and meet customer needs. • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. • Proactively managed client correspondence and recorded tracking and communications. • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings. • Networked at events and by phone to expand business profits and revenues.

Kingston, Jamaica

• Provided primary customer support to internal and external customers.• Collected customer feedback and made process changes to exceed customer satisfaction goals.• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. • Answered customer telephone calls promptly to avoid on-hold wait times. • Responded to customer requests for products, services and company information. • Offered advice and assistance to customers, paying attention to special needs or wants. • Recommended products to customers, thoroughly explaining details. • Communicated with vendors regarding backorder availability, future inventory and special orders. • Answered constant flow of customer calls with minimal wait times. • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. • Lead a team of very competent CSRs and I'm quite familiar with the CRMs like ZOHO and Bitrix. • Managed outbound and inbound calls and requests for over 80 customers on a daily basis. • Opened customer accounts by recording account information. • Maintained customer records by updating account information. • Managed customer tickets and wrapping up resolved concerns. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Cultivated customer loyalty, promoted repeat business and improved sales. • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes. • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Kingston, Kingston, Jamaica

Supported patients' progress and physical health by prescribing and demonstrating at-home exercises.• Provided thoughtful customer service to each patient by listening to their needs and addressing them accordingly. • Taught patients uses of wheelchairs, braces, canes, crutches and prosthetic devices.• Constructed physiotherapy treatment plans to increase functionality and strength.• Managed acute and chronic conditions with full understanding regarding complex therapy needs.• Communicated pertinent results, progress or challenges to target and restore mobility for patients.• Administered massages and traction to relieve pain, improve comfort levels and decrease or prevent deformity or crippling.• Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.• Delivered home care therapy to home bound and long-term care patients.• Taught patients how to live within capabilities and celebrate successes.• Provided therapy session adaptations according to progress and limitations.• Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.• Inspected physician referrals and determined appropriate evaluation procedures.• Recorded detailed prognosis, treatment, responses and progress notes in patient charts.• Facilitated outpatient therapy for patients with knee and hip replacements, chronic pain and balance disorders.• Conducted clinical assessment and evaluation to determine patient needs.• Managed high-volume caseload and organized daily schedules. • Aided and counseled patients adjusting to permanent physical disabilities.• Researched and stayed abreast of current treatment modalities by attending professional development opportunities.• Planned and administered range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.

Certificate, Project Management

Bachelor Of Science (Bsc), Physical Therapy/Therapist

Education record