I provided bespoke English language programmes to onsite companies within the Cambridgeshire area. I am currently working for two large businesses teaching employees who need to improve their written and spoken English.

I work as a self-employed Teacher/DoS/Consultant for language academies based in The UK looking to promote and attract students from overseas. I also design fun courses for summer learning including activities and excursions.

As a call centre advisor, I had to be on hand to answer any questions whether that be via phone or e-mail and to be regularly updated with the current rules regarding self-isolation and the testing system.This was an ongoing role and due to the nature of the pandemic, ever-changing. Skills Required: · Computer Literate · Excellent vocal and written communication · Positive attitude · Patience · Excellent listening skills · Excellent time management · Attentiveness · Clear focus · Great work ethic and willingness · Being able to cope in a fast-paced pressured environment Contract/Pay/Hours were offered at full time, temporary contacts of 37.5 hours per week. This role was subject to passing a DBS check and being able to produce valid right to work documentation in the UK.

During my time as a Customer service specialist, my main focus was to work closely with the Operations Team Leader and my fellow Operations colleagues to provide critical assistance to our business partners as well as our business guests. Some of my main duties were:*Answering customer’s inquiries via different channels - phone, email, live chat, and social media*Dealing with sensitive complaints and complex issues*Ensuring all contacts are answered in a timely manner and looking to upsell different booking products and features*Keeping the CS teams up to date with company changes and implementation*Maintaining a full understanding of the booking.com products to ensure high-quality assistance for pre-sale inquiries and drive them to a successful sale*Taking ownership of sensitive cases for very important customers*Dealing with executive-level complaints*Monitoring and driving team performance by creating different team incentives*Supporting the Operations Team Leader to monitor team performance levels

I oversaw the English courses, recruited teaching staff, observed classes, trained tutors and planned English programmes for students both from abroad and in the Cambridgeshire area. The role allowed me to communicate with schools and colleges overseas preparing bespoke study plans and events for international students. I occasionally managed to get back in the classroom to teach EFL students during holiday periods.In addition I also taught on the college's foundation programme tutoring Sociology and Social Sciences.

I worked for Studio from 2005 until autumn 2013 as an EFL Teacher at the Station Road main school in Cambridge. Over the years I progressed and managed the teaching staff at the Kings School, Ely campus during the summer months. My duties included planning lessons and presenting training seminars to teachers, assisting and mentoring new teachers ensuring that they followed the correct procedures in relation to the company's guidelines. The Ely campus provided young learners with fantastic open spaces and classroom facilities which came with additional responsibilities due to the age of the pupils. In addition to the teaching work I was also a regular activities organiser working at weekends and travelling with students to places of interest, the visits were both educational and enjoyable and gave the students a decent insight into British history and culture.

EFL language teacher with added social events coordinator role.I was also responsible for mentoring new teachers and became a key contact between teachers, students and senior administration staff.

EFL teacher for a language school in the Italian city of Palermo.

EFL Teacher at the largest language school in the city of Opole.

EFL teacher working for the largest language school in the city.