Mark D. Email and Phone Number
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Mark D. personal email
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An experienced people leader in the SaaS and fintech industry, who utilizes his college sports/team background to develop high-performing teams and cultures where people are motivated to do the best work of their lives. I am highly skilled at building & leading teams at scale in sales, service, customer success, and support functions in the SMB, Mid-Market, and Enterprise space. In our current business climate, having a leader who has experience leading, and inspiring a business through tough macro/micro economic times is critical. I demonstrated the ability to do this in 2008-2012, while maintaining a high degree of employee engagement, cross-functional collaboration, and positive revenue outcomes for the business.
Legalbreeze
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Chief Revenue And Strategy OfficerLegalbreeze Jan 2020 - PresentAdvisory Board member responsible for the overall development of the SaaS GTM, sales, operations, and customer/attorney strategy. Our online/mobile platform’s mission is to simplify the daunting task of finding the right lawyer for your situation while creating a more robust attorney and client engagement using data, interactive online productivity, and communication tools.
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Coe Leader-Sales And Customer SuccessEvercommerce Apr 2023 - Nov 2023Denver, Colorado, UsHired to create a sales and customer success Center of Excellence strategy, team, and actions to drive faster growth, higher productivity, and improved CX. Evercommerce has acquired 53 companies over the last 5 years. To support growth and leverage a One-Evercommerce Customer and GTM approach, standardization across multiple execution areas was an opportunity. Unfortunately, my team and I were part of an 8% RIF in November. In my short tenure at Evercommerce, I was able to develop and introduce a CoE Sales and CS Strategy with an outcome to drive more customer-led growth and expansion. This entailed rethinking and establishing a different approach to our Value-Chain engagement, prioritization principles and measures of success(KPI's). Through this process, my team produced a comprehensive assessment across multiple sales and CS execution levers, and a cross-company project to "elevate" the customer value and experience. I was also able to work with Sr. Executives to create a partner Assessment and Scoring model to facilitate a consistent approach to hiring 3rd party companies. -
Vp Direct SalesNextiva Nov 2020 - Oct 2021Scottsdale, Arizona, UsResponsible for leading and supporting the sales motions and engagement of 200 direct sales professionals. My team was responsible for hiring, developing, and empowering our sales professionals to deliver an amazing sales experience. The business expected my team to deliver 53% year-over-year growth. This aggressive growth rate required a high level of GTM innovation, communication, training, and using data to drive and inform our work. In my short time here, my team was able to improve annualized attrition by 30%, upgrade the leadership team, create a more dynamic recruiting and hiring process, improve employee engagement by 10pts (83), and improve daily sales results and productivity using data and AE empowerment. These actions along with partnering closely with our product, marketing, HR, and OPS teams, helped my team achieve the “highest” monthly MRR in the company’s 12-year history. -
Head Of Sales Development-AmericasLinkedin Jul 2018 - Oct 2019Sunnyvale, Ca, UsRecruited to lead LinkedIn’s lead generation teams. Our business has two important roles in the sales process...develop future AE’s for our sales teams and drive qualified leads into our sales channels. In order to support building the talent pipeline for the organization, we had a big focus on development, and creating an environment of coaching and innovation. This allowed my leaders to drive high employee engagement (87 out of 100 pts based on an annual survey), and achieve 122% of our lead goal (inbound and outbound) resulting in over $155M (112%) in revenue in FY19. My team and leaders worked extensively to build successful partnerships across a highly-matrixed org. to support our AE's and RM's teams in our Talent Solutions, Sales Navigator, and Learning Solutions sales teams. -
Vice President Support And SalesGodaddy May 2017 - Jul 2018Tempe, Az, UsRecruited to lead the Microsoft Office 365 SMB Sales/Support Team. This team was responsible for selling the O365 platform and services to our domain/hosting customers. We deployed both inbound and outbound sales and sales development strategies that resulted in our team becoming the number one reseller of O365. We we not only able to exceed our O365 unit targets by 121% but we grew our MRR by over 40% in FY17. -
Regional Vice President And Site LeaderFirst Data Corporation Nov 2015 - Feb 2017Brookfield, Wisc., UsRecruited to lead and reimagine how to build a 200+-person Best-in-Class sales organization. First Data wanted to transform the inside sales team into a best-in-class sales organization (traditionally 80% of resources were focused on outside sales). With aggressive goals focused on doubling revenue contribution, increasing sales productivity by 30%, delivering the best customer experience measured by TNPS 70%+, and NPS 60+, high-employee engagement (85+) and building a new tech-enabled facility that enabled collaboration, fun, and innovation. The team was able to achieve 110% revenue growth in my first year and 128% increase in sales productivity. We also built new skills through training, and onboarding new technology and processes to support more bank, referral partners, and VARS. As site leader, I was able to partner with our facilities team, to locate, negotiate, and build out a new modern facility. Our new space was open, and tech-enabled to provide daily visibility to results, and recognition, and provide a great working environment for our people. We partnered with various cross-functional internal partners (marketing,CX, support), to develop an end-to-end model to improve overall customer experience (TNPS=78 up 17 points from the previous year) and reduce churn rate(by 12%). This had a big impact on the bottom line, as the team was able to drive an increase in cross-selling and upselling of other First Data products and services by 114% to our plan. -
Vp North American Pro-Advisor Sales, Care And Site LeaderIntuit Aug 2013 - Oct 2015Mountain View, California, UsDeveloped and led an inside and outside US Accountant Sales Team. We were responsible for building strategic relationships with the TOP-500 Accounting Firms across the United States. We were successful in developing strategies and partnerships to increase the adoption and use of QuickBooks online with accountants and their SMB clients. My team's work and results in 2014-2015, helped Intuit "win" the battle in the large firm SMB cloud accounting software category against several worthy competitors. -
Vice President -Telesales/Small Business Group And Site LeaderIntuit Dec 2009 - Aug 2013Mountain View, California, UsResponsible for B2B sales totaling $250 million+/annually (Inbound, outbound, B2B, Enterprise/Industry solution sales,chat).Site leader responsible for an 800-employee site and 400+ agent Outsource Sales Team(PI&India). Responsible for all aspects of our Telesales outsourced partner relationship management ( contract negotiation, performance management, strategic planning).
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Telesales Global Outsource LeaderIntuit Dec 2008 - Dec 2009Mountain View, California, Us
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Director - Sales And Site LeaderIntuit Aug 1999 - Dec 2008Mountain View, California, Us
Mark D. Skills
Mark D. Education Details
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Old Dominion UniversityFinance/Business -
Troy UniversityGeneral
Frequently Asked Questions about Mark D.
What company does Mark D. work for?
Mark D. works for Legalbreeze
What is Mark D.'s role at the current company?
Mark D.'s current role is Ex. Intuit, GoDaddy, LinkedIn ...Chief Revenue & Customer Officer / GTM Consultant / Strategist / Tech Sales / Start-Up Advisor / Winning Team & Culture Builder / Non-Profit Boards.
What is Mark D.'s email address?
Mark D.'s email address is ma****@****iva.com
What is Mark D.'s direct phone number?
Mark D.'s direct phone number is +165094*****
What schools did Mark D. attend?
Mark D. attended Old Dominion University, Troy University.
What are some of Mark D.'s interests?
Mark D. has interest in Children, Education, Economic Empowerment.
What skills is Mark D. known for?
Mark D. has skills like Leadership, Management, Solution Selling, Strategic Partnerships, Saas, Outsourcing, Cross Functional Team Leadership, Strategic Planning, Sales, Call Centers, Process Improvement, Strategy.
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