Leader of department making and managing payments to ITV Talent including actors, presenters, writers and musicians;- Accountable for the successful and on time delivery of high volume, high value daily payments adhering to contractual and union terms - As a team we delivered a brand new user management process to 500 users improving service levels by 60% and significantly enhancing colleague experience- The team worked together with Technology team to proactively identify and deliver multiple system enhancements to improve user experience, managing releases in my role as payments system Business Product Owner- As a team we implemented new and enhanced process controls as part of process streamlining activity, strengthening adherence to risk, control and regulatory frameworks in highly sensitive data environment- Worked together to develop managers and team through a learning and coaching culture and closely supported manager to achieve outstanding results in apprenticeship programme

Led strategic change initiatives and managed team of Change Leads delivering change management, project management, process and continuous improvement services;-Led agile business change for delivery of bespoke Talent Payments technology successfully delivering digital transformation to end to end talent payments process for c500 colleagues-Managed integration of Finance and Payroll processes as part of a major business acquisition programme, leading a team to successfully deliver process and system change-Finance Change Manager for Oracle Fusion ERP implementation delivering digital transformation to Finance processes and ways of working to c5000 colleagues- The Change Team managed bespoke continuous improvement programme, driving process improvement culture in Finance and HR services centres delivering over 700 changes

Lead role in the identification and delivery of business process improvements in shared services function. Developed and delivered a bespoke cross functional continuous improvement programme.

Led product and process reviews across The Co-operative Banking Group from conception to benefits realisation focused on sustainable solutions to improve the customer experience whilst driving cost optimisation