Mark Debowski Email & Phone Number

Illinois, United States

• Strategically led primary server support for the high stakes assessment application data manager and clinical application WJIV hosted on 150+ servers at the Time Warner NaviSite Data Center and throughout Amazon AWS.
• Seamlessly migrated the application data manager from NaviSite Data Center to an Amazon AWS Cloud environment. Decreased downtime and costs related to physical servers.
• Streamlined and simplified the application releases that included updates to the website for new features and maintenance fixes. Compressed timing from four hours to only two hours.
• Persuaded leadership at NaviSite to rebalance SAN, review SQL backup jobs, and stagger jobs over a 24 hour period. Eliminated the daily crash of the data manager application.ITIL Senior Technical Specialist - Major.
• Reviewed the accuracy of deployment plans, IT security compliance, best business practices, and quality assurance alongside the HMH Directors and Engineers.
• Served on the Major Incident Management team that quickly responded to escalated emerging issues. Eliminated downtime and impact to customer-facing applications.

Franklin Park, Illinois, United States

• Spearheaded the delivery of general IT support to Leyden Township's four sites and end-users. Tasked with the organization and completion of multiple IT projects surrounding physical network cleanup, Active Directory.
• Installed, configured, and maintained a new video surveillance/security system at multiple sites. Customized the system based on end-user/senior leadership's requirements.
• Orchestrated a general networking cleanup of the four sites… Show more Spearheaded the delivery of general IT support to Leyden Township's four sites and end-users. Tasked with the organization and completion of.
• Orchestrated a general networking cleanup of the four sites. Replaced switches and patched cables. Created network layout documentation for the client and eliminated a hazardous situation by moving cables off of the.
• Established a new standardized image for the organization that assisted in the deployment of 30 new upgraded desktops. Additionally, deployed several new network printers for maximum efficiency. Show less

Carol Stream, IL

• Efficiently and effectively supported a mixed environment of 35 hardware and virtual servers. Implemented STP and various other continuous improvement actions, enhanced policies/procedures, and executed IT.
• Championed a server room update project that identified and more evenly balanced the load of the company's servers. Decreased costs and simultaneously improved speed and connectivity.
• Removed over brad rules and other unnecessary rules by successfully… Show more Efficiently and effectively supported a mixed environment of 35 hardware and virtual servers. Implemented STP and various other continuous.
• Removed over brad rules and other unnecessary rules by successfully completing a network firewall rules audit. Enhanced the IT security posture and compliance stance of the organization.
• Decommissioned the IT infrastructure after the company filed for bankruptcy. Returned important data back to customers before successfully executing the breakdown of servers. Show less

Arlington Heights, IL

• Directly oversaw and led a 12 Agent team that provided network and telephony support to multiple AT&T accounts that included Whirlpool, Amgen, and ServiceMaster.
• Established performance metrics for the team and executed an audit each month on random tickets. Identified areas for continuous improvement or further training opportunities.
• Frequently reviewed call levels for days, evenings, nights, and weekends. Partnered with the management and customer-facing team to slash support… Show more Directly oversaw and led a 12 Agent team that provided.
• Frequently reviewed call levels for days, evenings, nights, and weekends. Partnered with the management and customer-facing team to slash support during the night by 50%.
• Improved client satisfaction by clarifying support responsibilities between IBM and AT&T support teams resulting in minimizing ticket misassignment and leading to immediate resolution. Show less

Elk Grove Village, IL

Maintained and operated on-site mission critical 24x7 data center operations for onsite servers, network appliances, Avaya telephony, and other desktop support. Ensured adequate coverage and fast resolution to problems for onsite customer support and logistics operations staff members.