• Passionately lead a team of 100 experts that provide cloud, networking, disaster recovery infrastructure and information management services and support• Guide and are accountable for IT Weapons Managed Services, Cloud Services, and Professional Services departments• Responsible for the design, development and improvement of new and existing service offerings• As a member of the strategic leadership team, guide the direction of the organization while outlining quarterly, annual, 3-year (3HAG) and 10-year (BHAG) priorities and goals• Created and developed service offerings leveraging the Microsoft 365 suite and Azure to fulfill secure remote work, collaboration, disaster recovery and management of public cloud services (IaaS, SaaS and PaaS)• Lead semi-annual Client Advisory Councils with 30+ clients to solicit direct feedback on services and guide service improvement efforts• Develop and implement strategies on increasing automation and DevOps usage within Service Delivery practices to improve client satisfaction, provide self-service capabilities, streamline business processes and reduce costs• Institute principles on leveraging business intelligence (BI) and data analytics to create and monitor daily KPI’s which align day-to-day responsibilities to achieve overall corporate objectives• Foster and promote our core values to boost a culture of collaboration, innovation, personal and professional development within the organization to create a productive and harmonious and rewarding working environment• Represent Canada to work with international IT services organizations across Konica Minolta to develop global service offerings, share best practices and synchronize technologies to expand organizational capabilities and reduce costs

• Accountable for developing and implementing the Professional Services strategy, managing department P&L, achieving planned revenue and profitability targets• Leveraged analytics to create leading and lagging indicators to increase financial forecasting accuracy and have real-time data into monthly projections• Led the development of the company solution development strategy which significantly reduced company go-to market times for new services• Led and participated in multi-national steering committees on cloud, network and solution product development which allowed KM ITS organizations to standardize technologies and adopt multi-national support models• Championed multiple teams of subject matter experts who specialized in delivering complex cloud, network, security and Microsoft projects which were responsible for delivering millions in annual revenue• Utilized technical background and extensive pre-sales experience to function as the lead architect on large RFPs and client proposals securing millions of dollars in recurring revenue• Developed roadmapping practice and led annual strategic and semi-annual sessions (vCIO) with clients to align their business challenges and budget to potential technology solutions• Negotiated contracts and agreements with key telecommunications providers, data centre facilities and other strategic vendors to maximize value and maintain flexibility

• Led and managed a group of networking, security and unified communications experts who focused on architecting and implementing connectivity and security solutions• Designed several multi-tenant data centres to provide hosting solutions to managed and unmanaged clients which allowed the organization to significantly grow multi-million dollar cloud hosting, backup, infrastructure management, disaster recovery and connectivity businesses• Architected a multi-national telecommunications practice with multiple vendors to provide wholesale connectivity to clients• Trained and mentored team members to improve their technical and non-technical skills• Led pre-sales engagements on selling cloud, virtualization, security, network and VDI solutions to clients which resulted in one-time professional services and monthly recurring revenue• Leveraged technical background in networking cloud, VDI and Microsoft systems infrastructure to design, quote and implement solutions while also standardizing SOW processes to improve the time to deliver proposals

• Collaborated with the internal AB SCIEX team to action and remediate reported IT incidents• Completed specialized project work with Microsoft server and workstation infrastructure as well as Cisco network devices• Provided technical expertise to manage escalations for tier-two issues

• Built a management and monitoring platform in order to remotely maintain clients’ systems and network infrastructure• Performed onsite assessment work in order to diagnose potential issues and identify areas of improvement• Executed project work in order to implement new systems and remediate issues in clients’ networks• Worked with a team of support engineers to grow, improve and support corporate IT infrastructure

• Managed the network monitoring and management systems• Executed first-level network router and switch troubleshooting• Built and implemented the TACACS+ AAA identity and access management system across Canada