Mark Deleon Email and Phone Number
Driven and results-oriented BPO leader with over a decade of experience in diverse customer service, sales, and technical support environments. Successfully managed and developed teams across multiple departments, including Telecommunications, Sales, Tech Support, Finance, Collections, Back Office and Email Support. Passionate about building strong customer relationships and driving operational excellence.
Taskus
View- Website:
- taskus.com
- Employees:
- 7511
-
Team LeaderTaskus -
Operation, SupervisorIqor Philippines Mar 2016 - Nov 2023Dasmariñas, Calabarzon, PhilippinesProviding training and guidance to the team members.Monitoring the team's performance and ensuring that quality standards are met.Identifying areas for improvement and implementing corrective measures.Coordinating with other teams and departments to ensure seamless workflow.Communicating with the client on a regular basis to understand their requirements and provide updates on the team's performance.Developing and maintaining strong relationships with the client.Ensuring… Show more Providing training and guidance to the team members.Monitoring the team's performance and ensuring that quality standards are met.Identifying areas for improvement and implementing corrective measures.Coordinating with other teams and departments to ensure seamless workflow.Communicating with the client on a regular basis to understand their requirements and provide updates on the team's performance.Developing and maintaining strong relationships with the client.Ensuring compliance with all relevant laws and regulations.Reviewing and analyzing financial data to identify trends and make recommendations. Show less -
Operation, SupervisorTeleperformance Mar 2012 - Mar 2016Sucat, ParanaqueLeading and motivating the sales team to achieve sales targets and revenue goals.Providing coaching and feedback to improve individual and team performance.Monitoring and analyzing sales metrics to identify areas for improvement and develop action plans.Creating and implementing sales strategies and tactics to drive sales and revenue growth.Conducting regular training sessions to enhance the team's product knowledge and selling skills.Collaborating with other departments… Show more Leading and motivating the sales team to achieve sales targets and revenue goals.Providing coaching and feedback to improve individual and team performance.Monitoring and analyzing sales metrics to identify areas for improvement and develop action plans.Creating and implementing sales strategies and tactics to drive sales and revenue growth.Conducting regular training sessions to enhance the team's product knowledge and selling skills.Collaborating with other departments, such as marketing and operations, to ensure seamless execution of sales processes.Handling escalations and resolving customer complaints or issues in a prompt and satisfactory manner.Keeping up-to-date with industry trends, market conditions, and competitor activities.Managing sales reports, forecasts, and performance dashboards to track progress and communicate results to managersBuilding and maintaining relationships with key clients and stakeholders to drive customer satisfaction and retention. Show less
Frequently Asked Questions about Mark Deleon
What company does Mark Deleon work for?
Mark Deleon works for Taskus
What is Mark Deleon's role at the current company?
Mark Deleon's current role is Team Leader at TaskUs.
Who are Mark Deleon's colleagues?
Mark Deleon's colleagues are Sahil Rikhi, Sophia Aquino, Adisa Gusinjac, Marco Corilla, Dhiraj Nikam, Jose Augusto Serrano Galindo, Andrew Laurente.
Not the Mark Deleon you were looking for?
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Mark Joseph Deleon
Metro Manila -
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Mark Deleon
Mandaluyong
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