Mark Deles Email & Phone Number

Tampa, Florida, United States

Northlake, Il

Responsible for the day-to-day operations and monitoring datacenter servers’ health using PRTG, VeeamOne, vRealize, and SCOM. Reduced AWS costs by 50% within the first 4 months of employment by creating lifecycles for objects stored in AWS to continually maintain the lowest OPEX costs. Redesigned and Implemented the Backup and recovery architecture with a 10G switch to isolate backup traffic off the domain network into ESX production hosts. Configured the Veeam SQL Server independent from the backup server. Developed a multi-level restore audit strategy to deliver various restore types.Implemented a new scalable MECM which improved efficiency, speed, and reporting. Improved Imaging to be faster by utilizing nested task sequences. Implemented a solution to allow sites in different geographical locations to use the same task sequence without the need for secondary sites. Introduced Asset Intelligence, configuration Items and baselines for compliance and baselines as a means for detecting installed software and how to leverage remediation of that software and to detect if services are running and remediate.Established strong foundation of documentation for onboarding new engineers and training material for concept based "refresher" topics for existing staff. Proven training strategies to be exceptionally effective to even new engineers with minimal systems engineering knowledge. Demonstrated and trained level III engineers on complex technologies including certificates and CA chains, FSMO roles, and cloud tools. First engineer to start using DevOps Wiki and git Repositories for the engineering team to collaborate scripts and documentation. As an engineer with Empire Today, I had exemplified myself to stand out and inherently taken on a leadership role within the team.

Huntley, Il

Responsible for leading customer engagements (pre-sales + post-sales/implementation) along with growing the consulting practice (revenue and technical areas of expertise). Implemented organizational reusable assets and best practices related to network configuration, network security, topologies and infrastructure high availability in order to help streamline customer activities and establish the organization’s center of excellence. Helped expand the business into Microsoft Azure cloud introducing azure domain services integration. Began leading efforts in evaluating and testing AWS cloud services and developing awareness and training curriculum.

Rolling Meadows, Il

Responsible for providing end-to-end solutions to customer engagements related to network, data, voice, and applications management. Responsible for managing all network and physical infrastructure including servers, routers, switches, network topology, and Microsoft AD Forest and domain controller replication. Redesigned network security, introduced and maintained new technologies and standards such as UniFI WiFi solution and ransomware prevention. Responsible for 100+ client base and diverse networks including health of hosts, SANs and authentication. Planned, led, and implemented a 10GB Fiber Run from IDF to MDF.

United States

Responsible for insuring uptime, high-availability and reliability across multi-site data center operations including US + UK. Developed QA testing and on networks, software, and proprietary database systems used internally. Helped with vendor/product acquisition for migrating legacy infrastructure. Managed authorization and access to secure sites including developing controls and active directory groups. Responsible for establishing mechanisms to reduce impact to data center outages ensuring systems and applications are failure tolerant. Recipient of 4 IMEX Shining Star Awards.

United States

Responsible for leading security and SOX compliance and establishing and testing all areas of company acquisition integration. Developed user acceptance criteria and functional tests across organizations web applications. Served as a team lead to train new testers and established best practices for testing and ensure high organizational standards. Recognized for leading integration efforts with Pitney Bowes star awards.

United States

Responsible for managing and maintaining all network infrastructure equipment used for daily operations related to warehousing and administration. Supported multi-site network and administrated alternative mailing solutions web application. Supported multiple optical character recognition sorting machinery for postal services. Led on-call support of 24/7 operations. Recipient of multiple awards for customer retention, disaster recovery and operational support.

United States

Led a digitization project for 60K legal and financial records. Responsible for maintaining existing controls for Illinois Secretary of State for the approval of historical records destruction. Managing flow of incoming and outgoing data controls including client/server database access and user authentication and access controls. Analyzed and generated department performance review reports.

Accounting

Associate Of Science (A.S.), Accounting