Mark Delgado Email & Phone Number

Texas, United States

Dallas, Texas, United States

Leader of global team spanning 8 countries. Responsible for all spare parts operations, fulfillment, customer communications, and performance metrics for a $200 million/year operation successfully meeting and/or exceeding customer and corporate requirements• Sustained year-over-year growth of over 15%.• Maintained over 99% fill rate since 2018.• Responsible for relationships with over 60 global suppliers.• Responsible for the first Salesforce project within the corporation resulting in a 360-degree view of customers on a single platform.• Direct responsibility for 12 global warehouses.• Leader of subscription-based customer on-site spares parts management program to improve customer service and improve data gather and sharing• Led the creation of the initial data-science and data visualization program leading to improve profitability.• SAP S/4HANA Digital Transformation Lead for successful Hitachi High-Tech America program.

Leader of global team spanning 5 countries. Responsible all spare parts operations, fulfillment, customer communications, and performance metrics for a $55 million/year operation successfully meeting and/or exceeding customer and corporate requirements.• Key advisor to company for: SAP projects, SalesForce, Unified Communications, Business Continuity Planning, Corporate Social Responsibility, Trade Compliance, SharePoint, and other business critical technology and operations by active membership on steering committees.• Lead a team to start the first formal service parts forecasting system for revenue planning, stocking levels and supplier negotiations .• Developed and staffed a new business analytics team to improve business decisions using top data science tools.• Maintained over 99% fill rate.

Manager responsible for Purchasing, Logistics, Sales, and Inventory Control driving $3.5 Million/month is sales of semi-conductor spare parts• Developed and completed a full review and update of the SAP infrastructure landscape and security.• Lead the development of innovate service parts forecasting techniques leading to increased inventory turns.

Manager responsible for all SAP development and enhancements• Championed use of IT to drive and enable global business alignment and process simplification while meeting customer needs.• Key driver to move to MS Exchange and MS SharePoint to improve external and internal customer service.• Visionary to drive the review of Sarbanes–Oxley within the IT group.

Master Of Business Administration - Mba (Honors)

Bachelor Of Science, Business Administration (Cum Laude)

Hitachi Institute Of Management Development (Tokyo, Japan)

Hitachi Institute Of Management Development (Tokyo, Japan)