As process manager I am responsible for all processes related to ecommerce and the ecommerce platform. I have 3 main roles: product owner, change manager and process manager: - As a product owner I am assisting in the delivery of various eCommerce projects, like implementing Sligro’s new ecommerce platform (SAP Hybris & AEM), onboarding all clients onto that new platform and connecting this new platform with a new ERP (SAP S/4 Hana) and article MDM (Stibo Step). - As a change manager I am responsible for the adaptation of all process changes resulting from these eCommerce projects - As a process manager I am responsible for continuously improving and maintaining all eCommerce processes.

After moving back to the Netherlands I started as a product owner for Suzuki.nl. In this role I was responsible for:- Defining and implementing a digital (ecommerce) strategy- Managing all web supplier contracts and budgets- Setting up and improving email automation programs- Assisting digital marketeer with measuring performance of SEO, SEA and email campaigns

In this role, I managed the day to day operations of Rokt’s owned and operated websites. I was responsible for:- Managing digital marketing strategy to increase traffic and revenue by improving audience alignment and optimising conversion rate- Managing a team of digital specialists, designers and developers- Managing a P&L- Automating internal processes to improve ROI- Defining and implementing the digital roadmap

I moved to Melbourne in Mar ’16 to setup the Netstarter office in Melbourne and grow the team and client base in Victoria. I was responsible for:- Inbound sales (incl. RFP responses), client & project onboarding and Netstarter’s revenue growth in Victoria- Translating client’s business requirements into a technical solution during the discovery and pre-production phase- Driving the digital strategy of our clients and helping them leverage internal and external services and platforms (incl. UX Design, CRO, SEO, SEM, Email, CXM etc.)- Acting as the primary sponsor for projects and providing support to local production team- Providing tailored, timely ongoing project management support- Hiring and onboarding account managers

As a senior digital producer, I was responsible for executing the end-to-end rollout of ecommerce solution and digital strategy for clients. During these projects, I was responsible for: - Defining the client goals and requirements - Creating detailed process workflow diagrams to aid our solutions architect to develop the relevant integration points, thus maximising efficiency.- Creating wireframes and prototypes in close collaboration with our UX team & developers- Managing the project to deliver the solution on-time and on-budget.- Assisting clients by leveraging capabilities within the platform to ensure an optimal output.- Collaborating with our SEO/SEM team to implement the client’s marketing strategy and maximise business growth

During 10 months in Sri Lanka I worked closely with the Netstarter executive teams in both Sri Lanka and Australia to:- Improve team efficiency, project quality and team utilisation across the organisation.- Improve communication between Australian and Sri Lankan offices- Educate Sri Lankan project managers and developers on e-commerce domain and client objectives- Facilitate communication and liaise with both teams to realise more efficient processes and reduce marginal costs.- Develop a reporting framework for project and retainer management, including reports on: budget, profitability, team efficiency and quality

As a Tech BA I am responsible for the solution design and integration architecture on large project. I form the natural bridge between the development team and the production team and consult clients on best practise, taking into account budget, timeframe, RIO and prioritiesExamples of projects are: Click & Collect, Custom B2B platform and various ERP integration

Project Manager of e-commerce and brochure based websites built in DotNetNuke (asp.net based content management system).

Analysing business processes, workflow, strategy and IT systems within purchasing department to create better insight and improve the current situation.

Creating a strategic business and marketing plan as well as managing eCommerce website projects and customer relationship.