Functional Resource Director
Quest Provider Services
Charlotte, North Carolina Area
*Oversee and monitor two Day Programs and meet with Activity Coordinators to ensure quality services are being provided at both facilities. And make adjustments and changes when needed for the greater good of both the clients and the agency.*Work together with Activity Coordinators to maintain healthy budget for day programs.*Together with Human Resources Department, ensure that employee databases are accurate and create files if needed to simplify the production of the agency.*Ensure quality employee time management is being utilized efficiently throughout agency and create innovative changes to procedures as needed to assist in said efficiency.*Work with Executive Director to establish innovative marketing measures and create community outreach and partnerships.*Oversee day-to-day facets of satellite office/day program by managing and supervising direct care staff and Activity Coordinator, review weekly schedule and budget, perform one-on-one supervisions with direct care staff, and offer further training if needed.*Manage caseload of participants receiving services by writing plans of care, track goal progress, meet with support team and family, supervise each direct care staff that provides one-to-one services with each participant and maintain appropriate interactions with guardians to ensure quality services are being provided