Mark Detwiler Email & Phone Number

St. Louis, MO, US

Remote

• Manage field support personnel and provide onsite installation and site assessments for Xerox and HP hardware, third-party productivity solutions and network equipment.
• Diagnose and resolve hardware and network technical issues and determine proper solutions. Including basic TCP/IP networking and common IT protocols such as SMB, HTTPS, LDAP, FTP, SNMP, and SMTP.
• Identify an organizations structure and procedures, assesses its technology and technological processes, and streamline these processes to make them more effective.
• Produce or provide customers with technical documentation, instruction and training materials, proposals, and presentations.
• Manage customer data, documents, team collaboration, helpdesk, and service information using MS Office, HubSpot CRM, Fresh Service, Smartsheets, and Google’s Productivity tools.

Greater St. Louis Area

• Delivered pre-sales product and solutions support for Xerox dealers, agents and customers (presentations, training, installation, and implementation of industry standard software solutions and services).
• Leveraged new dealer onboarding process for sales and technical personnel, including partner business managers, pre-sales analysts and service technicians; reinforced the execution of The Pathway to Success Onboarding.
• Developed and managed the curriculum and training documentation, following the Online Analyst Certification Program: this documentation included the Best Practices Training Manual and comprehensive hands-on training.
• Worked with the training department, developing Analyst Certification Program that included three levels of training: Level I included the introduction to the Xerox technology/security, Level II included office.
• Collaborated cross-functionally across 14 states within the Central Region, supporting extensive traveling needs.

US Channels Unit

• Co-managed various critical projects with area channel business managers and customers, leading initiatives on pre-sales product solutions installation and support; resolved escalated customer issues, delivering.

Greater St. Louis Area

Educated and mentored students, offering applicable integration of technology. Examined the increasing influence of e-commerce on the role of managers in the workforce. Determined fundamental strategies in utilizing technology to support organizational growth.

St. Louis, Missouri

Provided third level Windows server support of over 350 servers worldwide, including Compaq, HP, and Digital hardware. Also, provided third level printer and print server support worldwide. Designed and managed Monsanto’s Windows print Infrastructure and oversaw the implementation.

Master Of Business Administration (M.B.A.), Technology Management, 3.9 Gpa

The University of Phoenix Master of Business Administration program is designed to give aspiring business leaders a strong understanding.

Bachelor’S Degree, Mechanical Drafting, Technical Writing, 3.57 Gpa

Computer-aided drafting and design technology prepares individuals for technical positions leading to design and management opportunities.