Mark Devine, Mba, Rhia Email & Phone Number

Frederick, Md, Us

As a senior health information technology professional, Mark provides consulting expertise supporting department operations and organizational redesign, program management, information technology project management, quality system auditing and business process redesign. His technical responsibilities included systems implementation and application support for Health Information Management and Information Technology departments.

• Completed industry research projects for the Product Solutions Division

•Responsible for leading a team of coding managers, team leads and coding professionals to ensure the achievement of SLA’s that consistently met/exceeded established AQuity standards and customer contractual requirements •Responsible for daily scheduling and assuring contract deliverables are met •Responsible for leading production/results related status meetings with clients•Responsible for development and maintenance of strong relationships, efficient operational process, performance controls and a highly communicative team environment•Directly responsible for the service delivery of coding revenue and the leadership of over 100 employees and 20 plus independent consultants

• Completing special projects for the HIM Services Division

Provided Interim leadership and management support to the Health Information Management (HIM) Department• Organized, planned, directed and managed all functions of the HIM Department including the Cerner EHR, Death processing, discharge processing, analysis and record processing, abstracting, coding and release of information.

Falls Church, Virginia, Us

Program Manager for Coding Quality/Coding Operations at Inova Health System:• Project Management Support for Coding Operations and Coding Quality Departments• Transitioned Inova from 3M Back End Coding to Epic Front End Coding• Inova merger of HB & PB Coding including coder and physician Education • Optimized and retuned the 3M 360 Encompass Coding System• Developed remote agreement and rolled new computers to all coders/auditors/CDI Program Manager of the Inova Health System ICD-10 PMO - Budget: 25 Million• Responsible for overall management of the ICD-10 PMO• Responsible for the Epic conversion to ICD-10• Responsible for all other systems conversion to ICD-10• Responsible for Physician education• Responsible for Coder education Interim CDI Manager for newly created CDI Program across all five Inova Hospitals • Project Management Support for Coding Operations and Coding Quality Departments• 3M CDIS - Clinical Documentation Improvement System Implementation• 3M 360 Encompass (CAC) Computer Assisted Coding -Release 1 & 2 Implementation• 3M HDD - Healthcare Data Dictionary Implementation• 3M Encompass MD Implementation• Supported the Inova Epic conversion as an Epic HIM Super User

Winchester, Va, Us

Provided Interim leadership and management support. Responsible for coding compliance function across the entire ValleyHealth System. Served as the resident expert/consultant/educator/auditor on all coding guidelines/rule changes affecting all hospitals in the Health System. Served as the coding resource to all ValleyHealth entities/coders/physicians/ancillary departments. Developed a centralized coding division for the entire health system. Responsible for RAC and ICD-10 planning, implementation and serves as a resource for all ValleyHealth entities.

Falls Church, Virginia, Us

Served as Project Manager and Liaison between the Corporate HIM and IT Departments Projects:1. Medical Records Coding System: Implementation of 3M Health Data Management Vendor: 3M 2. Master Patient Index (MPI) Clean Up & MPI Integrity Management Software Suite Implementation. Vendor: QuadraMed 3. Electronic Document Management System (EDMS): Implementation of Horizon Patient Folder (HPF) Vendor: McKesson 4. Medical Records Transcription System: Implementation of eScription Vendor: eScription/Nuance 5. Medical Record Archiving Solution: Implementation of: EDCO - Express Image Enterprise and Hyland - OBOL (OnBase Online) Vendors: EDCO & Hyland Software • Served as Project Manager of four HIM Projects over 5 years• Assisted Corporate IT & HIM Departments with Vendor Selection • Assisted with the contract negotiation process• Assisted Corporate IT & HIM with securing project funding • All projects were Implemented on time and within budget

Falls Church, Virginia, Us

Provided Interim leadership and management support to the Health Information Management (HIM) Department 125 FTE’s Provided leadership and support for the Electronic Signature Implementation Project • Evaluated the potential for combining Transcription Services throughout INOVA including consolidation of dictation hardware throughout the system.• Assisted with the Stockamp revenue enhancement engagement (HIM DNFB reduced by 17 million)• Assisted with the development of the INOVA Medical Record archiving strategy• Participated in discussions with Department leadership and provided input relative to the reorganization of the HIM Department.• Interviewed and oriented the new Sr. Director of Heath Information Management.• Serving as the IM Champion, prepared, planned for and participated in a successful JCAHO survey(May 05)• Implemented a reengineering program that improved work flow, customer relations, productivity, staff performance and enhanced the level of medical record services• Prepared forecasts, budgets, and operations strategies. Interviewed, recommended, trained, scheduled, and evaluated HIM staff members.

Winchester, Va, Us

Provided Interim leadership and management support to the Health Information Management (HIM) Department 60 FTE’s Worked as a liaison with Patient Accounting, Information Systems, Patient Registration and Utilization Management departments to reduce accounts receivable.• Reorganized the coding staff to include a manager to meet the hospitals accounts receivable goals.• Serving as the IM Champion, prepared, planned for and participated in a successful JCAHO survey with No recommendations for improvement. (March 04)• Implemented a reengineering program that improved work flow, customer relations, productivity, staff performance and enhanced the level of medical record services.• Prepared forecasts, budgets, and operations strategies. Interviewed, recommended, trained, scheduled, and evaluated staff members. • Completed special projects and prepared routine and special management reports. • Interviewed and oriented new Corporate Director of Heath Information Management.

Franklin, Tn, Us

Provided Interim leadership and management support to the Health Information Management Department. • Reduced coding unbilled from 3.5 million to 668K in four months.• Reduced number of accounts for coding from 4,500 to 593 in four months.• Worked as a liaison with Patient Accounting, Information Systems, Patient Registration and the Chief Financial Officer to meet the accounts receivable goals.• Interviewed, hired and oriented new Director of Heath Information Management.• Completed all CHS HIM Department quarterly productivity/statistical reports.

Richardson, Tx, Us

Extensive experience managing Health Information Management operations for healthcare organizations, including consulting and interim management support. Responsible for successfully executing health information management standards including all aspects of transition management, work flow analysis and documentation, departmental reorganization, quality improvement, education and training, and facility planning. Member of Phoenix’ HIPAA Solutions Team responsible for the delivery of HIPAA impact analysis and remediation planning consulting services to healthcare clients.

Prince William Hospital, Manassas, VAInterim Director of Health Information ManagementManaged a staff of 64 full-time employees with a budget of 2.5 million. Organized, planned, directed and managed all functions of the Health Information Management Department which included the Information Repository, Cancer Registry, Birth Registry, admissions and discharge processing, analysis and record processing, abstracting and coding, medical transcription and release of information.• Reduced coding backlog from 12 million to 800K in six months.• Installed and implemented a remote coding system to partially outsource coding to quickly reduce the backlog.• Worked as a liaison with Patient Accounting, Information Systems, Patient Registration and Utilization Management departments in an effort to reduce the hospitals accounts receivable.• Reorganized the coding staff to include a manager to meet the hospitals accounts receivable goals.• Serving as the IM Champion, prepared, planned for and participated in a successful JCAHO survey with responsibility for developing the IM Plan – No Type I recommendations.• Member of the HIPAA Steering and Policy and Procedure team committees.• Prepared, monitored and evaluated the departmental budget.• Implemented a reengineering program that improved work flow, customer relations, productivity, staff performance and enhanced the level of medical record services.• A leader on the Meditech Core Implementation Team responsible for planning, organizing, training and implementing the computer system conversion from HBOC to Meditech.• Upgraded the 3M encoding system from DOS to Windows, trained staff and increased the site license from 4 to 8.• Budgeted for and planned a Lanier upgrade for the dictation system allowing for remote transcription via wave files over the Internet.• Budgeted, reviewed and recommended MPI clean-up vendors.

• Provided strategic level consulting in the area of medical records, process reengineering, project management and software implementation and conversion to SoftMed clients. • Role change to operations for developing the new Strategic Services technology based consulting practice. Interviewed and recommended new hires. • Defined service offerings and developed marketing materials. • Worked with sales staff to market consulting services. • Developed information representing the group on company Intranet and web site. • Revised the Strategic Services business plan. Made revisions to and developed instructions for the bi-monthly time and expense reports. • Ensured that monthly billing was complete, accurate and timely. • Represented the group at Core Training Classes. • Provided support to all traveling consultants. • Provided client issue resolution and escalation prevention. • Assumed responsibility for and re-engineered the expansion and data conversion process.• Developed and implemented new pricing for all expansions and data conversions. • Worked with 45+ clients generating over $500K in six months.

• Provided consulting services in various aspects of health information management, general management, Medicare, Medicaid, and insurance company record keeping and compliance, and other areas of operations for Long Term Care/Skilled Nursing Facilities in western Pennsylvania.• Reviewed current Long Term Care/Skilled Nursing Facility record keeping and operations, identified deficiencies, prepared and presented reports, wrote new policies and procedures, and trained staff in areas needed to meet state and federal license, accreditation, and certification requirements. Followed up by monitoring activities to ensure compliance with recommendations.

Served in triple capacity. Provided leadership to Health Information Management staff. Utilized PCIS state-wide on-line computer system.• Prepared forecasts, budgets, and operations strategies. Interviewed, recommended, trained, scheduled, and evaluated staff members. • Developed and implemented medical records and confidentiality policies and procedures. • Served as in-house Consultant to long term care facility. • Ensured confidentiality of all medical, psychiatric, and long-term care records. • Completed special projects and prepared routine and special management reports. • Participated in successful accreditation surveys by J.C.A.H.O., Medicare, Pennsylvania Medical Assistance, and Pennsylvania Department of Health. Chair, Information Management and Medical Care Evaluation Committee. Member of: By-Laws, Quality Improvement, Utilization Review, and Radiology/Safety Committees. Served as a Liaison to the Medical Staff.

Traveled 100% of time. Completed initial consulting training in Safety Harbor, Florida, and Dallas, Texas. Continued professional development on independent 30-60-90 day learning program.• Cooperated by accepting assignments wherever needed throughout eastern U.S. Participated in project at Georgetown University Medical Center in Washington, DC. Completed training on Chart Stat/Chart Stat I Module of SoftMed, Code Master, and Patient Registration Module of SMS Invision system and assisted in integrating Chart Stat with SMS Invision. Participated in tracing and resolving software problems with RMS System of SMS in Radiology Department.• Transferred to corporate headquarters in Michigan. Assisted in reviewing and re-designing Superior Consultant advertising and marketing materials in order to bring materials up to standards of Chi Systems.

250 bed acute care facility with 15 bed psychiatric unit

Bachelor Of Science, Health Information Management

Mba, Business Administration