Mark Devit Email & Phone Number

Albany, New York Metropolitan Area

Supervising a team of call center agents to follow the policies and procedures of the company mandate. Leading by example the team is able to exceed all benchmarks.

Greater New York City Area

Fast casual, farm to table restaurant, learned new menu items daily, quick turnover rates.

132 Fourth Avenue, New York, Ny

• Partnered across multiple departments to produce fast and correct results. Improved table turns and up-sale philosophy to increase revenue. Taught colleagues techniques of excellent service, including new menu items, steps of service, and conversational selling. Reservation management via phone and web.

Brooklyn, Ny

• Managed advertising presence through multiple platforms. Developed leads into customers.

Greater New York City Area

Fast paced Belgium restaurant, demanding high efficiency and excellent service, A ratings from secret shopper program.

Glens Falls, New York Area

Small firm where doing multiple jobs was crucial to the success of the company • Produced three websites and raised online visibility through SEO engineering • Created, implemented, and maintained customer Access database • Upgraded network and provided solutions for technical problems • Coordinated owner’s schedule with clients and dealers • Developed budget and introduced cost saving policies; executed wide ranging human resource guidelines • Supervised warehouse and docking bay operations; managed inventory • Provided exceptional customer service; managed clients’ expectations