Mark Devries Email & Phone Number

Ottawa, On, Ca

Kanata, Ontario, Canada

Ottawa, Canada Area

I am currently seeking employment. Unfortunately my department at The Ottawa Hospital was negatively impacted due to restructuring. It was a privilege and an honour to have served there for the past 21 years. I will miss my old colleagues and clientele. I'm confidant that the skills I have gained through the years will serve me well as I seek new opportunities.

Ottawa, Canada Area

CA (Computer Associates) is a software package specifically designed for Service Desk Support environments. Its main features include; service incident tracking, knowledge repositories, inventory tracking, and an acquisition component. CA is based on ITIL framework. The role of the CA Services Management Team is identify workflows, implement rollout, provide CA Knowledge Overview presentations when required, create and supply all necessary documentation in support of the full CA rollout to educate staff.

Primary Role: Frontline Service Desk Analyst supporting a wide array of Computer and Network related issues. Software support for TOH client base covers the gamut from simple MS-Office Suite issues to the triage of multiple-users impacted events to its resolution. In most cases adhering to predetermined SLA's. This role requires the knowledge and ability to identify, prioritize, and escalate support incidents in a timely manner.Secondary Role: The writing of Technical Support Documentation for a Service Desk audience. Creating and delivering presentations for both Service Desk and Client audiences.

(Main Roles)Computer Technical Support. Computer related equipment servicing involving customer relations and inventory control.Clientelle Support Representative: Scheduled onsite visits in support of contract equipment upkeep.

Completed

Graduate, Computer Technologies