Mark Devries

Mark Devries Email and Phone Number

CLM Technical Support Advisor @ Ottawa, ON, CA
Ottawa, ON, CA
Mark Devries's Location
Ottawa, Ontario, Canada, Canada
Mark Devries's Contact Details

Mark Devries personal email

n/a
About Mark Devries

ASC is a Contract Management company under the Mediagrif family. Our product is a cloud-based business solution built on a Linux platform. Aside from a full contract management interface our clients are also provided with data management, backup/recovery, and document repository. Our user interface is customized as per each clients business demands. My role is to support the needs of our ever growing clientele. I had previously spent 21 years at The Ottawa Hospital which provided me with exposure to a multitude of software, platforms, Networking infrastructure, as well as many support tools. My role there was very service/client oriented with a sharp focus on expedient problem resolution.

Mark Devries's Current Company Details
ASC (Advanced Solution Concepts) | MDF Commerce - Strategic Sourcing (MERX - ASC

Asc (Advanced Solution Concepts) | Mdf Commerce - Strategic Sourcing (Merx - Asc

CLM Technical Support Advisor
Ottawa, ON, CA
Mark Devries Work Experience Details
  • Asc (Advanced Solution Concepts) | Mdf Commerce - Strategic Sourcing (Merx - Asc
    Clm Technical Support Advisor
    Asc (Advanced Solution Concepts) | Mdf Commerce - Strategic Sourcing (Merx - Asc
    Ottawa, On, Ca
  • Asc (Advanced Solution Concepts) | Mdf Commerce - Strategic Sourcing (Merx - Asc - Bidnet)
    Clm Technical Support Advisor
    Asc (Advanced Solution Concepts) | Mdf Commerce - Strategic Sourcing (Merx - Asc - Bidnet) Nov 2018 - Present
  • Asc (Advanced Solution Concepts)
    Sr. Support Representative
    Asc (Advanced Solution Concepts) Nov 2018 - Jan 2023
    Kanata, Ontario, Canada
  • The Ottawa Hospital
    It Service Desk Professional
    The Ottawa Hospital Jul 1997 - Jun 2018
    Ottawa, Canada Area
    I am currently seeking employment. Unfortunately my department at The Ottawa Hospital was negatively impacted due to restructuring. It was a privilege and an honour to have served there for the past 21 years. I will miss my old colleagues and clientele. I'm confidant that the skills I have gained through the years will serve me well as I seek new opportunities.
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  • The Ottawa Hospital
    Information Technology Helpdesk Analyst
    The Ottawa Hospital Jul 1997 - Jun 2018
    Ottawa, Canada Area
    View
  • The Ottawa Hospital
    Ca Services Management Team
    The Ottawa Hospital Jul 2011 - Sep 2011
    CA (Computer Associates) is a software package specifically designed for Service Desk Support environments. Its main features include; service incident tracking, knowledge repositories, inventory tracking, and an acquisition component. CA is based on ITIL framework. The role of the CA Services Management Team is identify workflows, implement rollout, provide CA Knowledge Overview presentations when required, create and supply all necessary documentation in support of the full CA rollout to educate staff.
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  • The Ottawa Hospital
    Systems Analsyt- Ii
    The Ottawa Hospital Jul 1997 - Jul 2011
    Primary Role: Frontline Service Desk Analyst supporting a wide array of Computer and Network related issues. Software support for TOH client base covers the gamut from simple MS-Office Suite issues to the triage of multiple-users impacted events to its resolution. In most cases adhering to predetermined SLA's. This role requires the knowledge and ability to identify, prioritize, and escalate support incidents in a timely manner.Secondary Role: The writing of Technical Support Documentation for a Service Desk audience. Creating and delivering presentations for both Service Desk and Client audiences.
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  • D.E. Systems
    Computer Support Technician
    D.E. Systems Jan 1990 - Jul 1997
    (Main Roles)Computer Technical Support. Computer related equipment servicing involving customer relations and inventory control.Clientelle Support Representative: Scheduled onsite visits in support of contract equipment upkeep.

Mark Devries Skills

Technical Writing Musician

Mark Devries Education Details

  • Ca Servicedesk Manager R12: Managing Knowledge 200
    Ca Servicedesk Manager R12: Managing Knowledge 200
    Completed
  • Herzing Institute Of Technology
    Herzing Institute Of Technology
    Computer Technologies

Frequently Asked Questions about Mark Devries

What company does Mark Devries work for?

Mark Devries works for Asc (Advanced Solution Concepts) | Mdf Commerce - Strategic Sourcing (Merx - Asc

What is Mark Devries's role at the current company?

Mark Devries's current role is CLM Technical Support Advisor.

What is Mark Devries's email address?

Mark Devries's email address is md****@****h.on.ca

What schools did Mark Devries attend?

Mark Devries attended Ca Servicedesk Manager R12: Managing Knowledge 200, Herzing Institute Of Technology.

What skills is Mark Devries known for?

Mark Devries has skills like Technical Writing, Musician.

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