Mark Diaz Email & Phone Number

I lead 12 digitally inclined professionals in developing sophisticated solutions/services for the entire Lenders Investors & Insurers sector (Built Assets Industry). I have also assisted numerous global initiatives in providing solutions revolving around Data analytics, platform development, automation and AI & research and development. I have also created and implemented value-adding innovations such as Scheduling tool, Cost Performance Index tool and What-If Tool, Digital PMO and other sustainability tools.Before working with Arcadis, for 3 years, Mark worked as a Business Intelligence Specialist for a Global Adhesive company in which he has honed his data mining, reporting and automation skills.Prior to this, he spent his 3 years with a Multinational BPO company as a Master Data specialist where he gained fundamental skills in data and client management.

Philippines

I am a Business Analyst/Senior Project Manager in Arcadis. In this role, I am responsible for maintaining data, creating reports & analysis, developing business intelligence tools (thru excel vba), data visualization (thru Tableau), account specific training and analytics.

Worked as a Business Specialist/Marketing and Sales Representative in Henkel Asia Pacific Service Center. Basically, my task is to handle Admin and Reporting tasks from CAPRIS and SAP which we migrated from the Latin America region thru Business Trip in Sao Paulo, Brazil site. Along the process, I managed to provide enhancements on our process by means of Continuous Improvements that focuses mainly on Excel Macros and Simplification of methodologies. In addition, I also received various commendations from my Latin America Colleagues and shared my best practices with them as well. I have also been working in shifting schedules but mostly inclined with graveyard shift to cater issues and requests from my stakeholders.

Philippines

Performs standard to complex Customer data and pricing data transactions in SAPManaged to cater quality support to numerous market as a centralized processorImplemented various process improvements thru excel and sap macroFacilitate monthly operation calls with market counterpartsHas basic knowledge about Operational Excellence Conducts process training for new hires and refresher for tenured employeesHandles troubleshooting and escalations thru email and phoneMain point of contact for customer master data related issues/questions

Bachelor'S Degree, Banking And Financial Support Services, College

High School

Loyal Student Awardee - Elementary to High School

Grade School (Grade 1-7)