Mark Dickens

Mark Dickens Email and Phone Number

Process Improvement, Six Sigma, Lean, Agile Business Improvement, Digitisation and Transformation Program Manager, Continuous Improvement, SAFe Release Train Engineer. @ Cognizant
teaneck, new jersey, united states
Mark Dickens's Location
Wollert, Victoria, Australia, Australia
Mark Dickens's Contact Details

Mark Dickens personal email

n/a
About Mark Dickens

Program and team manager with a strong mix of program management, transformation, digitisation, technology system deployments, process and business improvement experience. My record demonstrates a commitment to leading large programs which improve customer experience and business value. Adaptable with a high level of energy and endurance. Talented in building constructive relationships with diverse individuals, with a genuine passion for providing quality and evidence-based business benefits. Values driven and enjoys building great teams to deliver business results. Loves to coach, develop, and mentor people and teams to increase organisational capability. 17 years project/program management experience across large corporations, leading business and process improvement capabilities end to end across the business utilising technical knowledge of Six Sigma, Lean, Agile methodologies.EDUCATION & QUALIFICATIONSMaster of Business Administration | RMIT University, Current (part time)Advanced Diploma of Project Management (Program Mmgt) | Australian College of Project Management, 2010Accredited Six Sigma Black Belt | Telstra Corporation, 2005Six Sigma Green Belt | Gateway Computers, 2001Certificate IV Information Technology | Brookvale TAFE, 1996 PROFESSIONAL SKILLS Project ManagementProcess ImprovementLean Six SigmaWorkshop and training FacilitatorClient/Stakeholder Engagement and ManagementPMO LeadContinuous Improvement

Mark Dickens's Current Company Details
Cognizant

Cognizant

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Process Improvement, Six Sigma, Lean, Agile Business Improvement, Digitisation and Transformation Program Manager, Continuous Improvement, SAFe Release Train Engineer.
teaneck, new jersey, united states
Website:
cognizant.com
Employees:
278214
Mark Dickens Work Experience Details
  • Cognizant
    Associate Director
    Cognizant Aug 2021 - Present
    Melbourne, Victoria, Australia
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  • Mark Dickens Consulting
    Business Consultant
    Mark Dickens Consulting Jan 2020 - Jul 2021
    Melbourne, Victoria, Australia
  • Nbn™ Australia
    Manager, Proactive Problem Management
    Nbn™ Australia Apr 2019 - Dec 2019
    Melbourne, Australia
    Key Achievements:• Set up a brand-new team to perform process improvement across Case Management and Escalation, including adapting ITIL methodology for business application, defining process, systems, and people standards• Coached and mentored 5 colleagues through the Green Belt accreditation course, and delivery of their subsequent DMAIC projects• Developed a Front Door Process to capture, assess, and manage problems/process improvement opportunities – including opportunity… Show more Key Achievements:• Set up a brand-new team to perform process improvement across Case Management and Escalation, including adapting ITIL methodology for business application, defining process, systems, and people standards• Coached and mentored 5 colleagues through the Green Belt accreditation course, and delivery of their subsequent DMAIC projects• Developed a Front Door Process to capture, assess, and manage problems/process improvement opportunities – including opportunity management, reporting, communication• Brought commercial rigour, methodology standardisation, and a trail of capability across CM&E• Coached, developed, guided and supported my direct reports to help them deliver to the highest standards, while maintaining a focus on career and personal growth Show less
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  • Telstra
    Project Manager
    Telstra Nov 2001 - Sep 2018
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Mark Dickens Skills

Project Management Program Management Six Sigma Facilitators Data Transformation Pmo Stakeholder Management Telecommunications Change Management Business Transformation Service Delivery Project Delivery Project Portfolio Management Business Case Vendor Management Pmp Business Process Business Process Improvement Solution Architecture Governance Integration Requirements Analysis

Mark Dickens Education Details

Frequently Asked Questions about Mark Dickens

What company does Mark Dickens work for?

Mark Dickens works for Cognizant

What is Mark Dickens's role at the current company?

Mark Dickens's current role is Process Improvement, Six Sigma, Lean, Agile Business Improvement, Digitisation and Transformation Program Manager, Continuous Improvement, SAFe Release Train Engineer..

What is Mark Dickens's email address?

Mark Dickens's email address is ma****@****tra.com

What schools did Mark Dickens attend?

Mark Dickens attended Rmit Online, Rmit Online, Destra - Telstra Accredited, Victoria University Of Wellington, Australian College Of Project Management.

What skills is Mark Dickens known for?

Mark Dickens has skills like Project Management, Program Management, Six Sigma, Facilitators, Data Transformation, Pmo, Stakeholder Management, Telecommunications, Change Management, Business Transformation, Service Delivery, Project Delivery.

Who are Mark Dickens's colleagues?

Mark Dickens's colleagues are Sreesutha A S, Anusha Karnam, Sushma T, Devopriyo Seal, Vinod Kumar, Krishna P, Ananya G..

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