Mark Dickson Email & Phone Number

Vancouver, BC

Establish and lead a healthcare advisory practice focused on drug distribution, medication utilization, and sustainable health care service provision.

Burnaby BC

Responsible to complete the development, evaluation, adoption, and implementation of a strategy to successfully move the members into new banner partnerships. Completed a fiscally responsible wrap up of operations, liquidation of assets and company dissolution.

Langley BC

• Led the Pharmacy Innovation team in the ongoing provision of professional and operational support to the 450 plus members of the largest national cooperative of independent drugstores in Canada.
• Successfully focused and updated the program offering within a complex governance matrix in anticipation of significant industry change.
• Established a cost effective yet robust pricing management program to optimize prescription margins, while reducing audit risk and improving store productivity.
• Introduced tools to support evolving clinical practice including a sequential counseling program, electronic references, and electronic documentation.
• Led negotiations for a purchasing alliance and provided operational oversight of the resulting annual program leveraging purchases of over $300 million in multisource pharmaceuticals.
• Negotiated with industry and government to reduce the rate of pharmacy margin erosion and establish initial investments in new revenue generating services.

Langley BC

• Develop programs to enhance dispensary profitability through gross margin improvement, inventory control, and productivity gains.
• Developed dispensary operational benchmarks specific to Pharmasave.
• Rolled out dispensary self-assessments and procedures to improve performance.
• Wrote and established an in-store training program for pharmacy assistants.
• Initiated and developed centralized relationships with third-party payers.

Burnaby BC

• Implemented operational standards and achieved profitability targets for 23 franchised drugstores with over 160 million in sales.
• Maintained fully staffed district through active recruitment and mentoring of Associate Owners and pharmacists particularly those in isolated rural areas.
• Achieved compliance with rapidly advancing retail operational standards while improving labour productivity with some very mature and resistant retail staffs.
• Successfully completed large format renovations (3) and acquisition conversions (3) through active approachable leadership of staffs facing significant operational and personnel change.
• Completed due diligence assessment and closing day transition oversight for acquisitions.

Bsc (Pharm), Pharmacy

Mba, Business