Mark Diglio Email & Phone Number

Dublin City, County Dublin, Ireland

MPhil International Peace Studies

Baltimore, Maryland Area

• Managed over 40 event staff contractors ensuring a smooth-running flow with the organization • Onboarded staff educating them on mission of the company policies and procedures• Promoted staff from within the organization ensuring we retained the best talent to facilitate company growth• Redeveloped staff on-boarding and training protocols for all new hires• Implemented the rollout of a new staff scheduling platform• Hosted training workshops to guarantee updated procedures… Show more • Managed over 40 event staff contractors ensuring a smooth-running flow with the organization • Onboarded staff educating them on mission of the company policies and procedures• Promoted staff from within the organization ensuring we retained the best talent to facilitate company growth• Redeveloped staff on-boarding and training protocols for all new hires• Implemented the rollout of a new staff scheduling platform• Hosted training workshops to guarantee updated procedures and safety standards were implemented• Interviewed and vetted candidates for varying positions ranging from entry to senior level within the company• Instituted all disciplinary and conflict resolution measures for staff failures and concerns• Solely responsible for all payroll deadlines and bonus calculations utilizing Intuit Full Service Payroll and Quickbooks Online• Established intern recruitment partnerships with local universities and supervised interns’ experience• Corresponded with insurance agents and brokers to guarantee proper coverage Show less

Arbutus, Maryland, United States

• Facilitated the acquisition, development and build-out of Wonderfly Arena; a newly formed 13,000 sq. ft. event venue to expand Wonderfly services to a brick and mortar space• Assessed Wonderfly Arena compliance needs such as ADA, fire prevention, food/beverage, crowd control and alcohol regulation• Issued event contracts, rental agreements, and certificates of insurance to customers and organizations• Evaluated weekly schedules to ensure staffing and equipment allocation satisfied… Show more • Facilitated the acquisition, development and build-out of Wonderfly Arena; a newly formed 13,000 sq. ft. event venue to expand Wonderfly services to a brick and mortar space• Assessed Wonderfly Arena compliance needs such as ADA, fire prevention, food/beverage, crowd control and alcohol regulation• Issued event contracts, rental agreements, and certificates of insurance to customers and organizations• Evaluated weekly schedules to ensure staffing and equipment allocation satisfied all upcoming needs for both MD and PA branches mobile operations servicing MD, DC, VA, PA, NJ and NY• Organized and maintained event equipment for operational efficiency and quality assurance in services rendered through frequent inventory inspections and evaluations• Oversaw company vehicle deployment and respective maintenance schedules for mobile operations• Performed monthly and quarterly tax filings to meet multi-state sales/use tax obligations• Sourced general liability insurance quotes and workers’ compensation coverage to identify most competitive offers available• Participated in weekly discussions evaluating company needs and progress with set objectives• Contributed to web presence and SEO via blog writing utilizing strategic keywords and industry related content Show less

Pikesville, Maryland, United States

• Reviewed executed loan packages upon receipt from settlement to ensure all client instructions were fulfilled for timely funding of the loan• Corresponded between lending institutions, settlement agents and processors to rectify any funding issues in a time sensitive manner• Documented correspondence and settlement details for future reference and funding/recording assistance

Pikesville, Maryland, United States

• Successfully obtained 23 additional state agent and agency producer licenses to expand business growth and market-share• Maintained compliance of license management, state requested annual reporting, and insurance bond renewals• Organized and submitted company compliance registrations with clients in accordance with federal TRID regulations• Completed training manuals for Title Ordering, Settlement Coordination, and Post-Closing departments

Pikesville, Maryland, United States

• Outfitted new employees with all necessary computer functions including Citrix Sharefile email encryption, Qualia, Greenfolders file storage, and Microsoft Outlook• Trained staff how to utilize Citrix Sharefile email encryption in accordance to federal TRID regulations• Connected and relocated computer configurations throughout the office• Routed network printers for staff computers

Pikesville, Maryland, United States

• Pursued curative solutions for title defects identified within title reports• Revised title policy commitments issued per client and underwriter requirements• Prepared property tax history and assessment certificates• Organized debt consolidation for client customers for outstanding liens against their respective properties• Generated and reviewed fee sheet calculations/summaries for non-licensed state transactions

6 Reservoir Circle - Suite 203, Baltimore, Md 21208

Settlement Coordinator • Scheduled up to 30 disclosure application signings a day for FHA, VA refinance and HECM loans• Facilitated clear communication and appointment specific requests between loan officers, title processors, and closing agents to guarantee problem-free signings• Inspected loan documents to guarantee borrower information accuracy and prevent future issues• Troubleshot issues in real time during signings to ensure applications were… Show more Settlement Coordinator • Scheduled up to 30 disclosure application signings a day for FHA, VA refinance and HECM loans• Facilitated clear communication and appointment specific requests between loan officers, title processors, and closing agents to guarantee problem-free signings• Inspected loan documents to guarantee borrower information accuracy and prevent future issues• Troubleshot issues in real time during signings to ensure applications were completed successfully to client’s standards• Fulfilled last-minute scheduling requests from loan officers for same-day signings often within hours• Established and negotiated contract with scheduling platform vendor Snapdocs along with overseeing the rollout of the scheduling services and training of company staff• Established a notary database utilizing Excel to monitor closing agents, signings locations, dates of settlement, document status and fees issued• Oversaw vendor management with settlement agents ensuring timely payment and issuance of 1099s for federal tax compliance Show less

Pikesville, Maryland, United States

• Requested title history searches from abstractors ensuring timely processing and delivery of title work to processors and clients• Maintained correspondence with clients and title processors on status of title work• Organized receipt of all incoming refinance title order requests and initiated file pipeline and recordation within Qualia for timely processing

• Trained and developed crew members in daily operations as well as facility management• Orchestrated daily food preparation ensuring proper recipe standards• Diagnosed restaurant symptoms that impeded daily efficiency and crew growth• Organized deployment of crew members to achieve optimum throughput during peak hours• Oversaw financial transactions to certify proper bookkeeping of restaurant profits handling deposits as large as $3,000.00• Upheld maintenance standards of… Show more • Trained and developed crew members in daily operations as well as facility management• Orchestrated daily food preparation ensuring proper recipe standards• Diagnosed restaurant symptoms that impeded daily efficiency and crew growth• Organized deployment of crew members to achieve optimum throughput during peak hours• Oversaw financial transactions to certify proper bookkeeping of restaurant profits handling deposits as large as $3,000.00• Upheld maintenance standards of restaurant facilities for kitchen equipment longevity• Introduced troubleshooting techniques to crew members in the event of equipment failure• Coordinated fundraising events for schools, sports teams, and nonprofits in the community• Placed food orders valuing up to $10,000.00 while maintaining accurate inventories• Adjusted sales forecasting to achieve necessary food quantity preparation and staffing• Enforced health standards and practices in conjunction with US Dept. of Health regulations and local Fire Prevention Code Show less

Dublin, Ireland

• Maintained correspondence with patrons regarding menu options and reservation procedures• Ensured high quality customer service by maintaining clear communications with patrons and staff• Maximized restaurant profits through opportunistic upselling

M.Phil., International Peace Studies

Bachelor Of Arts (B.A.), International Politics, 3.56/4.0

-International Politics with an Economics focus -Minors completed in both Spanish and History -Dean's List for six consecutive semesters

Education record

Activities and Societies: Student Government, Model United Nations, Mock Trial, Outdoor Track and Field, Soccer, and Tennis