Mark Dillard Email & Phone Number

Lafayette, La, Us

Lafayette, Louisiana Metropolitan Area

As the Business Technician, I am the main point of resolution for technical problems in the field for primarily our business, while also assisting with residential customers. My responsibilities include: Installation of new fiber-based products and services for businesses (Hosted Phone services, Internet, and TV)Interacting with our customers to determine how to best provide the services requestedEmploying advanced troubleshooting methods to resolve current problems and prevent future occurrences

Lafayette, Louisiana Metropolitan Area

As a Case Manager with this New York based consulting firm, I was responsible for assisting homeowners who were impacted by COVID-19 with being able to qualify for disaster relief funds provided by the Federal government. My duties included, but are not limited to, the following:Conducting outreach & communication with applicants and their authorized representativesResolving outstanding issues and assisting applicants in submitting the required informationUnderstanding and implementing the core eligibility requirements of the programReview of relevant documentation and determining program eligibility

Lafayette, Louisiana Metropolitan Area

In this position, I have worked as a contracted employee to local and state governments assisting with the administering of Federal resources to those impacted by COVID-19 and natural disasters. In this effort, I have assisted the states of Louisiana and Texas. My duties have included, but were not limited to the following: Determining eligibility for the program based on Federal guidelines Assisting my team with my expertise as a Subject Matter Expert (SME)Resolving documentation inconsistencies in accordance with State and Federal Law Assisting with the assignment of new cases to the team Protection of PPI

Burr Ridge, Il

In this position I was responsible for managing the Chicago area branch office and a team of Service Technicians that installed and repaired point of use (POU) water cooler machines. In addition, the following duties are also under my purview: Resolving customer service escalations Daily reporting of the technician’s performance metrics Expense reports tied to the use of my Corporate AMEX Receipt, maintenance, and ordering of necessary inventory, parts and office equipment Maintenance of fleet vehicles within my branch

Chicago, Illinois

In this position I was responsible for the following: Installing and maintaining DIRECTV satellite systems Fiber networking installation and maintenance Installation and maintenance of DOCSIS systems

Greater Chicago Area

As a Network Manager in the Internet and Entertainment Field Services department, my responsibilities covered a multitude of areas; a few of those areas were: Project Manager - Behavior-based models to improve performance and efficiency Crew Manager - Responsible for 15 direct reports Performance management - Regular field, quality and safety inspections together with the training of the crew

Greater Chicago Area

I served as a private contractor responsible for maintaining all areas of the Dish Network satellite plant.Installation & repair - on a daily basis I provided the very best in Quality & Customer service making sure every customer was thoroughly satisfied.Inspection and maintenance of the entire satellite plant Re-alignment of and replacement of building dishes where needed

Greater Chicago Area

In this position I oversaw the operations of AT&T Home Entertainment in Chicago, Detroit, MI and Cleveland, OH. Assignment of daily routes for work schedulesProcessing payroll & expense reportsTracking technician installation and service timesResponsible for taking all new and enhancement projects from implementation to completion Assisted with and installed all new construction satellite headend projects from IT room to roof