Mark Dillow Email & Phone Number

Martinsburg, Wv, Us

Martinsburg, Wv, Us

Oakdale, Mn, Us

Oversee the inbound and outbound operations of a crossdock spanning multiple shifts. Directly managing a team of 8 leaders and indirectly supervising 70 hourly associates and 90 CDL Class A drivers. Utilizing front-line leadership, oversee the day-to-day operations within the Receiving, Inventory Control, and Outbound departments, including all operational tasks within those departments. Train, coach, develop and hold accountable up to 70 employees to achieve operational metrics and satisfy the needs of the crossdock. Monitor daily, weekly, and monthly metrics for all departments; identify and resolve operating issues as needed. Provide clear and frequent communication to all teams regarding company policies and procedures. Lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects. Analyze opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency. Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members. Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed. Promptly complete all admin duties relating to employee management to the expected standard. Collaborate with the leadership team within the building to meet the needs of the crossdock and our customers. Hold front-line managers accountable for results, consistently assessing their soft and hard skills and creating a culture of growth and development. Create development plans for employees to generate engagement and a leadership bench, with a focus on Team Leaders. Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.

 Work hand in hand with customers, sales associates and lenders to maximize profit margin while ensuring customer satisfaction Collect, analyze and process customer stipulations with lenders to minimize risk and guarantee funding Set daily and monthly goals for sales associates and provide support as needed

 Managed all aspects of day to day inbound operations including training and development, labor management, incident prevention / reporting, trailer / yard management, the accurate and timely unloading of freight and proper product replenishment to set up the outbound operation for success Built strong relationships with peers and team members through consistent engagement, feedback, coaching and accountability which resulted in an overall increase in performance and retention

Brentwood, Tn, Us

 Managed all aspects of day to day inbound operations including training and development, labor management, incident prevention / reporting, trailer / yard management, the accurate and timely unloading of freight and proper product replenishment to set up the outbound operation for success Established and maintained team member accountability by presenting a strong floor presence while consistently adhering to company policies and procedures

 Trained, developed, coached and Supervised Human Resources talent Stand-in Human Resources Supervisor for 80% of shift without Supervision Partnered with Executives, Managers and Associates to create and maintain a cohesive unit which adheres to all company policies and procedures Administered both disciplinary actions and positive feedback to ensure a fair and consistent work environment Presented a strong floor presence while maximizing associate moral and production Investigated, reviewed and followed-up with employee relations incidents as Lead Employee Relations investigator Educated Management and assisted associates on Reasonable Accommodations, FMLA applications and status, unemployment claims, WV Meal Break Audit and policy updates Attended daily startup and mid-shift meetings with Operations to ensure adherence to policy and to provide updates on relevant policy changes

Little Rock, Arkansas, Us

 Recruited, trained, developed and managed a staff of 50 team members in all departments of the facility, including front office, sales, housekeeping, maintenance, surveillance and security Exceeded financial objectives to maximize revenue including budget revision, workforce management and inventory control Adhered to all franchise rules and regulations Responded efficiently and effectively to guest concerns, ensuring guest satisfaction Consistently increased revenue (33% increase in 2006 from 2005) through team member training on self- designed sales techniques, coaching and follow-up