Mark Dimatteo Email & Phone Number

California, United States

• Define and optimize the customer journey to ensure a seamless and positive experience.
• Identify opportunities and close additional revenue from assigned clients through upselling, cross-selling, renewals, and retention efforts.
• Oversee customer lifecycle processes and touchpoints, including mission-critical interactions and business reviews.
• Provide both management and technical leadership to drive customer success initiatives.
• Track metrics related to customer health, engagement, and overall adoption of our technology.
• Create and maintain Success Plans for customers across various segments and standardize materials for lifecycle strategies.

San Diego, California, United States

• Leverage expertise as a trusted advisor to cultivate strong relationships with customer executive sponsors, ensuring all activities align with their business strategies and objectives, thereby maximizing the potential.
• Monitor, track, and benchmark all milestones related to implementation and post-implementation adoption activities to closely observe the success of the customer's initiatives, providing clear visibility to executive.
• Actively promote current products while identifying opportunities to introduce additional solutions that meet customer needs.
• Showcase advanced product features to help customers achieve specific business outcomes and derive maximum value from the company's offerings.
• Develop metrics and measures to quantify ROI on the company's products.
• Proactively evaluate customer requirements, product adoption levels, and renewal risks.

San Francisco, California, United States

• In my current role, I serve in a hybrid capacity of business operations and technology engineering with a focus on sales operations, account/project management, and data analytics in multi-cloud environments. A.
• Main point of contact for strategic accounts to develop and drive technology adoption, scale, and vision setting roadmaps.
• Build custom Salesforce dashboards and reports to illustrate key analytics designed to enhance sales strategy and planning.
• Execute functional and business requirements gathering to identify impact, feasibility, and scale.
• Manage end-to-end aspects of high impact technical projects including deliverables to c-level leadership, project timelines, risk mitigation, businesses analysis, and outcomes which resulted in new sales revenue.

Greater San Diego Area

• In my most recent position, I defined, directed, and guided enterprise architecture that supported strategic account management, territory strategy, account planning, and demand generation initiatives totaling over.
• Developed technical and business solutions and ensured architectural strategy aligned with business goals.
• Led technical sales and cross-functional teams in addition to mentoring other architects.
• Authored and presented thorough ROI analysis reports to senior leadership teams.

Greater San Diego Area

• As Director of Presales, I directed all activities of the West Presales team with a focus on driving sales performance and resource allocation within the account territory.A selection of my contributions includes:
• Motivated, supported, and directed the activities of 12 Solution Consultants.
• Ensured a consistent customer and partner experience across the territory.
• Consistently achieved all sales target outcomes.

Greater San Diego Area

• As Principal Solution Consultant, I strengthened stakeholder relationships and contributed to sales performance.A selection of my contributions includes:
• Collaborated with the sales organization through the full sales cycle to confirm full understanding and resolution of all client technical needs.
• Drove the technical validation portion of the sales process to ensure products and solutions met the client’s target outcomes.
• Capitalized upon all sales opportunities to contribute to business objectives.

Greater San Diego Area