Mark Dinan Email & Phone Number

Boulder Colorado Area

Provided marketing intelligence, competitor analysis, and mergers & acquisitions analysis for Verisk Analytics working with various senior leadership.

Managed various executive routines for EVP of Operations, Technology and Data to Ensure Appropriate detail for specific audiences, including all Board of Director updates, Quarterly Business Reviews (CEO, President, ELT), Quarterly Operating Reviews, and Monthly Operating Reviews. Recognized for leveraging extensive technical skills combined with deep business knowledge, providing clear, consistent and accurate platform for sharing information with senior leaders.

Led efforts to evolve quality culture from 'bug testing' to validate upstream quality based on Total Quality Management approaches. Assessed entire application stack, including infrastructure, architecture, application layers and supporting processes.Drove methodology adoption across enterprise from ~70% to 98%+ with implementation of enterprise-wide quality adherence routines.Developed quality peer review process for large investment projects, resulting in 60+ recommendations for in-flight projects that improved delivery.

Hartford, Connecticut Area

Partnered with VP of IT Technical Services to define transformation strategy that drove IT direction. Managed application design and infrastructure components on strategic investments across enterprise portfolio for development and operations, including Cloud computing, DevOps, continuous delivery and infrastructure consolidations.Optimized organizational roles, responsibilities and resource efficiencies for 150-person department by providing organization design and implementation of ITIL Service Management.Achieved 90% reduction in major outages impacting business through direct leadership of IT Major Crisis Management team.Collaborated with various teams to define meaningful categorizations for incidents and problems with automated prefills in incident / problem ticket platforms, leading to implementation of problem control and error removal programs enterprise-wide.

Hartford, Connecticut Area

Headed Production Engineering team to provide architectural and application assessments for senior management. Worked across enterprise to identify opportunities to adopt architectural standards focused on expanding inconsistent use of browser-based (REST) design and implementations.Led project to perform architectural stability assessment of legacy IT assets impacting the business due to sporadic outages, poor performance and unavailability; established ongoing Technology Currency program that addressed critical technologies that led to refactoring application components, modernizing architectural components and optimizing supporting processes.Provided architectural oversight of mid-tier optimization to better align application and architectural services, resulting in improved processes, defined accountabilities enterprise-wide and enhanced vendor partnerships.

Hartford, Connecticut Area

Performed leadership roles in application development, enterprise architecture, software configuration management and software delivery methodologies.Established standards for coding, application server environments, integrated development tools, monthly Architecture Forum meetings and adoption of Software Architecture Description (SAD) documents to ensure internal and third-party software construction met both requirements and compliance.Designed and implemented software delivery framework, enabling automated software builds within a secure environment, accessing versioned and controlled definitive software library, and supporting continuous integration.Received 2003 Chairman’s award for architecting and delivering web-based automobile direct sales quoting and issuing application supporting personal lines.