Mark Dipietro Email & Phone Number

Ashburn, Virginia, Us

Our firm provides global IT infrastructure professional services to industry leading OEM, infrastructure software, and major private and public sector organizations. We have completed thousands of successful engagements that are overseen by our best in-class project management office (PMO). Each engagement typically involves data storage, networking, and system virtualization and is delivered by our seasoned certified technical consulting staff. We deliver assessment, architecture, installation, and residency professional services for each of our IT Infrastructure focus areas. SOLUTIONS SUPPORTING NATIONAL DEFENSE:PGTEK has a rich history of supporting federal civilian agencies, the United States military, and the Intelligence Community. Throughout our corporate history, we have been awarded numerous high profile information technology federal prime and subcontracts. PGTEK’s Project Management Office (PMO) is staffed with full-time contracting officers, accountants with DCAA experience, Facility Security Officers (FSO), and seasoned program management that understands the federal government.Our firm has unique capabilities that allow us to work with every federal agency including the Intelligence Community. PGTEK provides services outside the continental United States (OCONUS) on an ongoing basis at military installations, hot zones and combat theaters.

Houston, Texas, Us

Progressively given greater responsibility and influence because of career track record and executive abilities. Currently support largest customers, deploying solutions totaling over $7B in annual revenue in North America and worldwide with 500 employees across four Integration Centers and one Installation Coordination Center (Costa Rica). Direct multi-discipline staff, including Large Account Delivery Managers, Agency Contractors, Project Managers, Network Technical Consultants, NonStop Technical Consultants and other types of field services personnel. Services encompassed offsite solution integration, installation/startup services custom scope of work, Edge/IoT deployments and entire datacenter support as well as Private Cloud solutions. All of the above also offered and deployed under an XaaS offering, depending on client preference. * Ranked among Top 10% of all HPE executives for outstanding job performance and team leadership; built and grew new style of IT and business operation with effective inter-connection of sales, marketing, customer-facing and internal portfolio talent. * Smoothly integrated large groups and major locations, including ISO 9000 certified 300K square foot facility, 200-person Custom Solutions project management unit and 100-person Storage Implementation Services entity. * Established and tracked key benchmarks to monitor customer satisfaction, net promoter (NPS), industry trends and competitive capabilities.* Responsible for success and subsequent growth of Cloud based solutions in an XaaS model. Year over year growth in North America of 24% at $75M in revenue

Houston, Texas, Us

Effectively managed 200-person workforce in providing strategic direction, operational execution and best-in-class client support for one of seven geographical areas in North America. * Effectively supported diverse customer base encompassing social media firms, healthcare providers, manufacturing and State/Local government; also conducted executive reviews with clients.* Developed and deployed complete labor framework to optimally leverage workforce base, align costs and provide growth opportunities for all employees.

Houston, Texas, Us

Held two progressive assignments at this position, ultimately leading 26 Account Support Managers in generating new revenue, driving account growth and acquiring solid sales partnerships. * Twice earned “Manager MVP of the Year” in 2000 and 2010 for excellent sales performance and revenue generation; expanded proactive install base by 20%.* Skillfully mentored and coached top talent into positions of higher impact companywide with best-in-class TCE scores in US and “Voice of the Workforce” scores in all categories above all other services.

Responsible for leading cross-functional team of 30 dispatchers, engineers and case closure/billing agents.* Ranked as best performing team in North America during tenure with best-in-class customer satisfaction from 90%+ month by month.* Achieved 92.5% in dispatch service level volume, representing 4,200 calls each month.

Houston, Texas, Us

Houston, Texas, Us