Mark Dirato Email & Phone Number

Bala-Cynwyd, Pennsylvania, Us

Ensure efficient workflow by scheduling appointments based on customers job requests, and delegate work to correct technician with skillset required to complete the job.Openly communicate with customers to educate each in tire classes; assist in the selection of the correct tire for their application.Support less experienced technicians with procedures to diagnose and repair possible mechanical issues.

Completed all business ownership operations of this $185K startup of onsite dental equipment repair service.Executed preventative maintenance on all dental equipment, and headed installation activities for dental equipment, digital x-ray machines and software.Delivered consultation and created efficient designs for new detail offices. Conducted all IT networking for high tech dental equipment.

Clinton, Nj, Us

Headed all external and internal technology platform operations. Introduced an enterprise-wide network and security program that secured compliance with FIEC/FDIC regulations. Initiated strategies that supported distributed and centralized clinical and business operations to secure cost-effective IT controls.Created design, installation, migration, conversion, product roll-outs, and asset roadmaps for upcoming projects. Overhauled the entire telecommunication network and advanced an automated bank phone system that delivered improved customer experiences thus reducing telecommunication costs by 43%.Restructured the entire Wide Area Network for greater efficiency in application response time and availability by maintaining a network uptime of 99.999 %.Formulated and initiated an updated disaster recovery site and created business continuity plans that ensured that Unity Bank remained operational during Super Strom Sandy.Led the implementation initiative for a CRM system that increased revenues, delivered improved customer service, enhanced incentive employee payouts processes, and expanded the Marketing team’s outreach to new prospects. Advanced a new process workflow that supported the “Go Paperless” initiative for the bank. Championed the organization-wide adoption of a print management solution leading to a cut in printing and paper costs by 34%.

Piloted the operations of multiple business processes and cultivated positive vendor relationships to better support IT initiatives within a retail manufacturing environment. Engineered and managed LAN/WAN environments that supported New York and New Jersey offices and warehouses. Re-engineered the LAN/Wan telecommunication and data communication activities that supported an increase in company sales and productivity.Launched new ERP solutions that enhanced manufacturing and warehouse operations and drastically reduced critical shipping defects by 40%+.Developed a company-wide help desk system that improved communications with warehouse staff and operations. Orchestrated and captained the integrations of the UPS global system into the warehouse shipping system that secured a 96% on time product shipping rate.

Bloomfield, Ct, Us

Led eCommerce initiatives with Application Service Providers; interfaced with the Assistant Vice President of eCommerce to provide consultation in contract program management services. Directed numerous processes and fostered beneficial relationships with 20+ vendors with a contracted value of $200M.Reported to Senior Management teams, including C-Level executives, delivering service delivery results, cross-service performance metrics and highlighting operational issues and achievements. Authored legal documents including the development of SOW's operational SLA's, terms and conditions, due diligence and established governance processes to support business functions.

Based on past performance, was recruited as the Technical Manager/Project Manager for one of the New Jersey branch startup teams for Nexl. My primary responsibility was to develop, implement and manage the engineering and post-sales installation teams. The core business of these teams consisted of designing customized state-of-the-art LAN/WAN networks for Nexl’s clients. Project budgets ranged anywhere from $5K to $3.0M each. Major Accomplishments:• Initiated, managed and developed key channel partnerships vendor relationships • The Principle driver in reorganizing IT operations to support outsourced engagements• Facilitated contract development covering wide rang of sections, including SOWs, operational SLA’s, terms and conditions• Met all project target due dates, deliverables, and budgets on time• Generated Statements of Work, Statement of Objectives, RFIs, RFQs, and RFPs• Managed network system post-implementation support

Initially hired as a senior systems Engineer and was responsible for Design and implementing state-of-the-art WAN and LAN networks, and the generation of Statements of Work, Statement of Objectives, RFIs, RFQs, and RFPs. Trained Network and Associate Network Engineers to grow the company’s Network Engineering talent pool. Promoted to Operations Manager and was responsible for all aspects of technical management and delivery of network products and services in New Jersey.• Responsible for staffing and developing organizational plans, systems, and processes.• Managed the operating expense budget within the region including salaries, wages, facilities, capital tools, equipment, and training expenses. • Accountable for all profit and loss metrics including cost of goods sold utilization rates, and gross profit margin within the territory.• Directed the activities of Project Engineers, Field Engineers, Field Technicians, Consultants, and Subcontractors associated with the delivery of LAN/WAN, Video, and structured cabling installations. Awards:National Sales Support and Engineering 2 years in a row

Dallas, Tx, Us

Washington, Dc, Us

Duties Included Weapons Maintenance Team Leader, weapons Quality Assurance Inspector. Held A DOD top security clearance.

B.S, Telecommunications Management

Certificate, Project Management

Certificate, Computer Programming