Mark Dix Email & Phone Number

Gawcott, Buckingham

Bigrock People Performance Solutions provide an online coaching platform called Coachical, along with bespoke and tailored consultancy solutions, to advance the sales, management, leadership and strategic capabilities of senior professionals and teams. Our consultancy services are tailored around our clients’ specific needs and desired outcomes to create unique development programmes that improve capability and embed best practice. We work with our clients to create a culture of… Show more Bigrock People Performance Solutions provide an online coaching platform called Coachical, along with bespoke and tailored consultancy solutions, to advance the sales, management, leadership and strategic capabilities of senior professionals and teams. Our consultancy services are tailored around our clients’ specific needs and desired outcomes to create unique development programmes that improve capability and embed best practice. We work with our clients to create a culture of excellence that enables teams, managers and leaders to exceed their potential, stay ahead of both regulatory and customer expectations and drive greater commercial outcomes.Our content-rich Coachical platform is designed to embed and improve soft skills and facilitate strategic decisions by providing reports of employee capability. Specialists in the financial services industry, in the last 10 years we have worked with numerous leading global brands from many sectors including;- Insurance – Commercial, Brokerage, General, Life, Strategic Partnerships and Call & Contact Centres- Banking – Retail, Commercial, Private Banking, Global Wealth Management- Building Societies – Retail, Distribution, Telephone & Web- Wealth Management – Networks, IFAs, High and Ultra High Net Worth, UK & Global- Professional Services – Consulting Actuarial, Accounting, Taxation & Business Services- Fund Management – Multi-Managers, Business DevelopmentAs Digital Project Manager I am responsible for the development & support of Bigrock's web-based Coachical platform as well as internal IT systems. Show less

Eynsham, Oxfordshire

My role was to manage the development of e-commerce websites from inception to completion and included the following:Retaining overall accountability for the planning and delivery of key web projects to deadline, brief and required quality levels-Accountable for all aspects of scheduling, deadline and milestone definition, in addition to the development of MS Project Plans and the identification of potential areas of risk in a project-Prioritising a heavy personal workload, with… Show more My role was to manage the development of e-commerce websites from inception to completion and included the following:Retaining overall accountability for the planning and delivery of key web projects to deadline, brief and required quality levels-Accountable for all aspects of scheduling, deadline and milestone definition, in addition to the development of MS Project Plans and the identification of potential areas of risk in a project-Prioritising a heavy personal workload, with responsibility for the coordination of multiple projects simultaneously-Driving staff performance, with senior accountability for the direction of designers, programmers and support staff to meet client expectations-Supporting the production team through the collation of all required resources for their assignments and the delivery of task and sub-task assignments-Employing excellent problem solving skills in the management of project issues, the analysis of reasons for faults occurring and the development of adapted plans to ensure smooth project progress-Analysing and reporting upon the progress of projects to ensure specifications are met and quality levels are maintained across all stages-Tasked with the adaptation of production processes, the review and auditing of specification documentation and the re-development of scope and architecture in line with changing needs-Applying excellent business communication skills in the delivery of tailored training to customers on the utilisation of the TradeIT e-commerce platform Show less

Eynsham, Oxfordshire

My role was to ensure servers were kept maintained and running in Red Technology's data centres as well as internal IT support. My role involved the following:-Entrusted with the installation of servers and the configuration of all hardware, peripherals, settings, directories and storage to stringent project requirements and standards-Strategically accountable for the development of best practice system standards and configuration procedures, in addition to cutting edge system… Show more My role was to ensure servers were kept maintained and running in Red Technology's data centres as well as internal IT support. My role involved the following:-Entrusted with the installation of servers and the configuration of all hardware, peripherals, settings, directories and storage to stringent project requirements and standards-Strategically accountable for the development of best practice system standards and configuration procedures, in addition to cutting edge system administration methods-Multitasking efficiently with responsibility for all aspects of system monitoring, security monitoring, backup processes and file archiving procedures-Maintaining senior responsibility for the resolution of software and hardware failures, while ensuring optimum system performance through performance tuning, patching and upgrading the existing system-Further technical areas of accountability covered the configuration of CPU memory, the maintenance of data centre equipment and the daily management of user accounts and access-Maintaining internal IT systems and dealing with any internal issues in a speedy and efficient manner Show less

My responsibilities included the following:•Managing the development of e-commerce web sites from design to the go-live stage•Implement change requests and ensure they are tested and working•Work closely between the technical division and the project management/implementation division to ensure jobs issues are resolved in a timely manner in accordance with SLAs•Liaise with the Project Managers to achieve resolution of issues and confirm resolution to customer•Maintain… Show more My responsibilities included the following:•Managing the development of e-commerce web sites from design to the go-live stage•Implement change requests and ensure they are tested and working•Work closely between the technical division and the project management/implementation division to ensure jobs issues are resolved in a timely manner in accordance with SLAs•Liaise with the Project Managers to achieve resolution of issues and confirm resolution to customer•Maintain regular customer contact to ensure customer satisfaction and ensure projects are being delivered as required•Achieve targets agreed with the Project Managers according to project timescales•Produce project requirement (project specification) documents according to customer requirements and ensure customer expectations are met•Produce bespoke solutions for customers depending on their e-commerce requirements and in some cases content management solutions•Train customers on using Red Technology’s TradeIT platform (customised website platform allowing for easy administration of the website)•Working closely with the 24/7 hosting team ensuring customers websites are up at all times Show less

My responsibilities included the following:•First, second line support•Liaise with the Project Manager to achieve resolution and confirm resolution to customer•Ensure jobs are resolved in a timely manner in accordance with the SLA•Maintain regular customer contact to ensure customer satisfaction•Achieve targets agreed with the Project Manager•Install and test new software as requested by the Project Manager•Produce weekly and monthly support reports for the… Show more My responsibilities included the following:•First, second line support•Liaise with the Project Manager to achieve resolution and confirm resolution to customer•Ensure jobs are resolved in a timely manner in accordance with the SLA•Maintain regular customer contact to ensure customer satisfaction•Achieve targets agreed with the Project Manager•Install and test new software as requested by the Project Manager•Produce weekly and monthly support reports for the Directors and Project Manager•Administer internal network systems including data back-ups for EnlightKS and their clients•Use Microsoft Server SQL to manipulate and manage databases•Use of remote desktop, remote assistance and other software on a daily basis ensuring efficient problem resolution•Use of VMware (virtualisation) to test different applications in different environments to ensure that when they are implemented in the live environment they work as expected•Server hosting solutions and monitoring•General maintenance on Hewlett Packard ProLiant tower and rack servers Show less

Managing and over seeing a number of concurrent projects throughout the UK. My role included the following:-Utilising advanced leadership skills in the full lifecycle management of critical projects and the coordination of all Landpac jobs throughout the UK-Applying high level planning skills in the organisation of all project stages, including planning, human resource management, logistics and works scheduling-Acting as an excellent representative of the company in direct… Show more Managing and over seeing a number of concurrent projects throughout the UK. My role included the following:-Utilising advanced leadership skills in the full lifecycle management of critical projects and the coordination of all Landpac jobs throughout the UK-Applying high level planning skills in the organisation of all project stages, including planning, human resource management, logistics and works scheduling-Acting as an excellent representative of the company in direct liaison with the client to ascertain their exact requirements and formulate plans based upon these specifications-Demonstrating flexibility and knowledge in the management of disparate projects, covering commercial unit, warehouse and residential developments-Overseeing a GBP 500m contract to develop 5000 houses and two PGA golf courses, representing the largest engineered platform operation in Europe at 8,000,000m3 of material at the time-Key project accountabilities covered the establishment of a site office, logistical management of site machinery acquisition, personnel recruitment and ongoing team performance management Show less

Mcse/Mcsa, Microsft Networking

Bachelor Of Agricultural Management, Majored In Agricultural Economics & Horticultural Sciences

A-Levels & O-Levels