Mark Dobson Email & Phone Number

Accomplished Customer Relations Representative with an extensive background improving sales and profitability through exceptional customer engagement, negotiations and follow through in Financial Services, Medical, Agricultural and Educational environments.• Expedite sales and processes by identifying and forging strategic customer relationships with key decision-makers, building trust and delivering following-through to influence product sales and continued usage.• Established networks in the medical, business, construction, automotive, education and financial services communities throughout Western KY.• Assure total customer satisfaction through fast and accurate customer needs assessment, identifying appropriate product selection and opportunities for upselling products and services.• Ability to read, analyze, interpret and communicate complex technical information to diverse populations at all functional and organizational levels.• Strong organizational and research skills providing web, government and intranet database research, accurate and timely data tracking and reporting.