Mark Dodds Email & Phone Number

Division Manager with excellent partners in each city to efficiently move all packages to their designated recipients from medical supplies to Christmas gifts and EVERYTHING in between. 24 hour operation.• Reduced injury frequency 28%.• Reduced excess driver cost 16%.• Best in Class Service result in Florida.• Successful management of operation changes in two building expansion projects. • Directly involved with winning new customers and reducing churn of existing accounts by 6%.

Operations Excellence Manager for a territory with annual revenues of over $1 billion. Current responsibilities involve Quality Improvement objectives through 550 management people and 13700 union employees.Key Achievements:.• Orchestrated and implemented strategy to improve all service indices by 17%.• Consistently ranked in the top 3 out of 20 districts for the past 12 months. • Developed and introduced “best practices” for improving service, which had a direct impact on reducing service defects by over 36%.

Director of Operations for area with annual revenues of over $170 million and over 900 employees. Spearheaded vision, strategy and execution of the business plan. Accountable for overall operations, volume and revenue, customer relations, budgeting and profit & loss. Developed and implemented strategic plans that improved staffing, employee morale and operating efficiencies. Key Achievements:• Substantially improved productivity in operations which has equated to over a $4.5 million savings per year. • Created a more productivity focused team that resulted in a reduction of excess cost by over 27%. • Cultivated a safety culture which reduced accidents by 30% and injuries by 15%.

Atlanta, Ga, Us

Management of Key, Major, and National Account Segments resulting in repeatedly exceeding, business plan goals of $86 million. Responsible for retention, penetration and conversion opportunities in 2100 accounts.Key Achievements:• Chairman’s Bronze Eagle Club• Developed accountability tools to manage sales force.

Atlanta, Ga, Us

Key position held in project team to determine UPS repositioning in the LTL Market.Key Achievements:• Repositioned UPS Hundredweight (LTL) service offering.

Atlanta, Ga, Us

Directed the activities of 125 union and management employees resulting in operational and quality excellence. Served as trouble shooter and turnaround specialist: received assignments from management to resolve critical operational problems. Pared costs significantly while analyzing and pinpointing problems thereby establishing accountability for line and staff employees. Key Achievements:• 50% reduction in cost, 1992• Ranked number 1 in Region for the overall best operation, 1991• Recognized as top preload nationwide, 1988

Taught secondary-level Math and coached middle school baseball and basketball.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Arts (Ba), Theology/Theological Studies