Mark Doherty Email & Phone Number

Ireland

Ireland

Donegal, County Donegal, Ireland

Develop and roll out an LMS (Learning Management system)Create and develop content that addresses Knowledge gapsOversee the induction and development of new hires and existing staffHost in person and online training Mentor and develop the sales teams Plan training with teamCreation of SCORM E-Learning content Develop partnerships with education organisations such as Donegal ETB, Retail ireland skillnet and more.Recruiting and selecting candidates for work based learning programmes and degrees.Conducting Training needs analysis of various roles in the business.

County Galway, Ireland

Working towards area based Key performance indicators Oversee the training and development of the team in the region.Build on the success and maintain a high standard of Sales, Customer experience and Compliance. Create a dynamic in the area that sets us apart as a retailer and employer.Delegate targets and support stores in achieving them.Performance management and reviews of staff Interview and hiring new staff

County Donegal, Ireland

Delivery on the individual and store key performance indicators.Build customer relationships.Upsell and Cross sell products.Helping maintain the appearance and upkeep of the store.

Working with Dealer Global Wireless solutions, A Rogers Authorised dealer.I started as a Sales representative as I learned the ropes I eventually became store manager as the opportunities presented themselves.Training new employees, developing existing employees, managing the stock levels, delegating tasks, scheduling, target analysis and goal setting with staff.

Toronto, Canada Area

Working closely with small/medium business finding and packaging the best experience of rogers products available to them, helping engage customers in new product, hosting tutorials and coaching sessions, ordering product, customer care, acquisitions and retention.

Providing administration support to over forty Learning and development specialist across the UK and Ireland, managing the induction process for all new hires in Ireland, overseeing the accuracy and maintenance of the Learning management system, reporting on online training effectiveness and cost, managing learning resources for seven sites across three countries and over one hundred external training sites.

Bachelor Of Business (Hons), Business/Commerce, General, 2:1

Certificate, Training And Development, Distinction

Diploma Business, Recreation & Leisure, 2:1