Mark Dolan

Mark Dolan Email and Phone Number

Managing Director of The Victorian Cornice Company @ Victorian Cornice Company
united kingdom
Mark Dolan's Location
Atherstone, England, United Kingdom, United Kingdom
Mark Dolan's Contact Details

Mark Dolan personal email

n/a
About Mark Dolan

Mark Dolan is a Managing Director of The Victorian Cornice Company at Victorian Cornice Company. He possess expertise in team management, change management, systems thinking, process improvement, management and 23 more skills.

Mark Dolan's Current Company Details
Victorian Cornice Company

Victorian Cornice Company

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Managing Director of The Victorian Cornice Company
united kingdom
Website:
victoriancornice.co.uk
Employees:
6
Mark Dolan Work Experience Details
  • Victorian Cornice Company
    Managing Director
    Victorian Cornice Company Aug 2023 - Present
    Birmingham, England, United Kingdom
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  • Dignity Funerals Ltd
    Propositions & Governance Manager
    Dignity Funerals Ltd Sep 2017 - Aug 2023
    Sutton Coldfield, West Midlands, United Kingdom
    View
  • The Mansfield Group
    Head Of Business Improvement
    The Mansfield Group Jul 2014 - Aug 2017
    Responsible for the successful delivery of various transformation projects within Europe’s largest dedicated vehicle rescue & recovery specialist’s.Key deliverables to date include:Created Headcount & Productivity modellingDesign & Implementation of bespoke national resourcing toolRestructuring of Customer Care department
  • Rac
    Tactical Deployment Manager
    Rac Jan 2013 - Jul 2014
    Walsall, United Kingdom
    Key responsibilities included:Creating National Deployment structure which helped to increase patrol productivity, reduce areas of waste and most importantly reduce customer wait times.Designed & built deployment reporting suite & analysis for senior operations managers which helped to identify operational inefficiencies.Provided deployment expertise and insight to help build RAC’s 2014 National resourcing plan.
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  • Aviva
    Rac Systems Thinking Consultant
    Aviva Aug 2010 - Jan 2013
    Walsall, United Kingdom
    Initially working closely with 2 external consultants within Aviva to understand the Systems Thinking method, working as part of team in various areas of the business.I am currently leading a team of 12 colleagues through a 'Systems Thinking' intervention across core operations within RAC.Leading a team aimed at better understanding our customers needs. Identified areas of waste and inefficiencies across the core operations teamsRedesigned new ways of working to reduce waste, improve morale & enhance the customer experiance
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  • Rac
    Service Assurance Systems Manager
    Rac Oct 2006 - Aug 2010
    Walsall, United Kingdom
    Primarily accountable for managing RAC's core operating system (iCAD) including designing and implementing algorithms for the auto despatch system, these algorithms were designed to sustain coherence between customer service, business cost and system functionality.Devised & delivered national training Built & maintain deployment algorithmsAnalyse system performance to ensure working to optimum
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  • Rac
    Regional Performance Manager
    Rac Jun 2004 - Sep 2006
    Responsible for managing performance within a large geographical area. Designed several performance related challenges which helped to achieve some of the best performance in the RAC history.Monitored & managed real-time performanceCoaching & mentoring colleagues in various rolesDealt with live complaints to satisfactory outcomes
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  • Rac
    Team Manager
    Rac Sep 2002 - Jun 2004
    Responsible for leading, motivating and developing a team of 15 people to effectively manage customers, patrols and third parties to achieve optimum performance.
    View

Mark Dolan Skills

Team Management Change Management Systems Thinking Process Improvement Management Itil Customer Satisfaction Operations Management Business Process Improvement Performance Management Six Sigma Systems Analysis Microsoft Office Stakeholder Management Project Management Automotive Leadership Training Team Leadership Business Analysis Deployment Strategies Business Transformation Outsourcing Tactical Operations Resourcing Strategies Service Delivery Program Management Lean Sigma

Mark Dolan Education Details

  • Brackenhoe Secondary
    Brackenhoe Secondary
    7 Gcse'S

Frequently Asked Questions about Mark Dolan

What company does Mark Dolan work for?

Mark Dolan works for Victorian Cornice Company

What is Mark Dolan's role at the current company?

Mark Dolan's current role is Managing Director of The Victorian Cornice Company.

What is Mark Dolan's email address?

Mark Dolan's email address is ma****@****l.co.uk

What schools did Mark Dolan attend?

Mark Dolan attended Brackenhoe Secondary.

What skills is Mark Dolan known for?

Mark Dolan has skills like Team Management, Change Management, Systems Thinking, Process Improvement, Management, Itil, Customer Satisfaction, Operations Management, Business Process Improvement, Performance Management, Six Sigma, Systems Analysis.

Who are Mark Dolan's colleagues?

Mark Dolan's colleagues are Dazza John, Hollie Davies, Scott Chegg, Andy Charrington.

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