Mark Doll Email & Phone Number

GSA Region 3 - Philadelphia

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

I oversee 3 employees and all of the day to day requests to support the Workplace Services group of the General Services Administration in Region 3.

Philadelphia, Pennsylvania

GSA Region 3, Philadelphia, PA

Develops/provides solutions to a wide range of difficult problems. Solutions are thorough, practical and consistent with organization objectives. Work is performed under general direction. Supervises on-site staff members ensuring excellence in production and customer service. Responsible for interfacing with all customer services management to provide.

Complete understanding and application of industry practices, principles, theories, concepts, and standards. Develops/provides solutions to a wide range of difficult problems. Solutions are thorough, practical and consistent with organization objectives. Work is performed under general direction. May supervise lower skilled/routine workers. Responsible for.

World Headquarters, Camden, NJ

Increased profits by developing, initiating, and managing new product offerings.Presented monthly updates on percentage of cost savings to the client by using in-house services as compared to using outside vendors. Concurrently managed three different departments.Spearheaded a cross-functional training initiative to achieve a knowledgeable, flexible.

Philadelphia

Managed the Print Center supporting the 200 employees at the site.1st level service of their Canon fleet.Coordinated service requests when necessary.Maintained an extensive and accurate inventory to support the printing needs of the client.Coordinated any outside printing requests that could not be printed in-house.Collected and processed data for site and.

DE, MD, NJ, PA Area

Instructed current Canon employees in production workflow, advanced use of equipment, and proper handling of customer requests. This position required me to create step by step procedures for handouts, creating quizzes and tests, and gather various materials to teach a 1 week course.Created and conducted training classes in corporate office as a Production.

Philadelphia

Managed the day to day operations of Canon's Document Service Center.Coordinate deliveries of printed materials to support 10-15 local Canon Business Services sites as well as numerous clients in need of our services.Maintain an accurate and extensive inventory to support other Business Services sites.Schedule and monitor the daily processes of the.

Philadelphia

Managed the Document Center production to support 300-350 KMHP employees.Maintained a professional level of communication with the site contact involving the day to day operations of the Document Center.Trained staff in customer satisfaction and quality assurance for materials printed in the center.Printed and mounted large format prints in-house for the.

Southern New Jersey

Major accounts representative / Field Specialist.Handled difficult clients to restore business relationships resulting in additional contracts.New employee field trainer.Self motivated / self managed.Kept cost per call to an acceptable level through proper troubleshooting

Certificate, Autocad 2012 And Revit

Certificate, Electricity, Electronics, And Robotic Repair

Finished 2nd in my class

Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program

Activities and Societies: Acapella choir, Men's acapella chorus