Experienced manager and leader with more than 25 years of experience performing technical support roles in customer focused environments.Multi skilled and experienced in being able to adapt to the wide ranging management requirements of a small business, whilst able to work with global teams to complete cross functional projects. Experienced in leading and successfully executing business improvement projects.Key Skills and Attributes• Team leadership• Operational management and process improvement• Leading business improvement projects• Problem solving• Technical diagnosis of control systems• Customer focused technical support• IT support and management• Forklift operation and racking inspectionI have a keen interest in ensuring business operations are efficient and fit for purpose, and enjoy using the diagnosis and problem solving skills developed in my technical support roles to the benefit of wider business operations and processes.