With over 10 years of experience in service delivery and customer service, I am a passionate leader who strives to deliver the best outcomes for both clients and employees. As a service delivery manager at SupportNinja, I oversee the operations, quality, and performance of various technology and outsourcing projects, ensuring customer satisfaction and retention, as well as career growth and development for my team members.In addition to my professional skills, I am also a certified yoga teacher and a small business owner. I have been teaching yoga for four years, promoting wellness and mindfulness among my students and colleagues. I also co-run with my wife our wellness spa, where I handle the strategy, marketing, and HR aspects of the business. These experiences have enhanced my cognitive flexibility, creativity, and resilience, which I apply to my service delivery and customer service roles. I am always eager to learn new things, collaborate with others, and contribute to the success of the organization.