Mark Dominguez

Mark Dominguez Email and Phone Number

Human Resource Leadership| Operations Director | Strategic Planning | Process Optimization | Budget Management | Cross-Functional Leadership @ New Mexico Early Childhood Education and Care Department
Mark Dominguez's Location
Rio Rancho, New Mexico, United States, United States
Mark Dominguez's Contact Details

Mark Dominguez work email

Mark Dominguez personal email

About Mark Dominguez

As the Division Director at New Mexico Early Childhood Education and Care Department, my mission is to ensure operational excellence and transformative leadership across a network that serves thousands of children. With a focus on strategic planning and process optimization, the team and I have successfully managed a substantial budget and enhanced the operational efficiency of 25 locations.My journey has been marked by a dedication to building relationships and improving strategies, which has been pivotal in my role. Our collaborative efforts have led to significant improvements in performance and employee retention. These experiences have honed my ability to drive impactful change and foster a culture of continuous improvement within the organization.

Mark Dominguez's Current Company Details
New Mexico Early Childhood Education and Care Department

New Mexico Early Childhood Education And Care Department

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Human Resource Leadership| Operations Director | Strategic Planning | Process Optimization | Budget Management | Cross-Functional Leadership
Mark Dominguez Work Experience Details
  • New Mexico Early Childhood Education And Care Department
    Division Director- Administrative Service Division
    New Mexico Early Childhood Education And Care Department Jan 2024 - Present
    Santa Fe, Nm, Us
    Serve as a Division Director, guiding a large-scale early childhood education program with a budget of over $800 million. Oversee a team of skilled professionals responsible for human resources, finance, procurement, and general services. Ensure operational excellence across 25 locations serving over 28,000 children in New Mexico.
  • Sun Life
    Director Compensation
    Sun Life May 2023 - Dec 2023
    Oo
    Established and implemented a new Sales Incentive Compensation program for a sales team , resulting in a 10% increase in sales productivity and a 15% decrease in turnover rate.Collaborated with cross-functional teams to conduct a thorough review of current variable compensation policies, identifying areas of improvement and implementing changes that led to a 15% reduction in disputes and grievances.Utilized advanced data mining methods to analyze sales performance data, identifying inefficiencies and areas for improvement in the Sales Incentive Compensation models, resulting in a 10% increase in overall sales productivity.Effectively communicated project updates and recommendations to stakeholders, leading to a 20% increase in stakeholder satisfaction.Conducted comprehensive job evaluations and benchmarked compensation against industry peers, resulting in the reclassification of 20% of positions to higher job grades, aligning roles with market standards.Managed and conducted market research to benchmark salaries against industry standards, ensuring that the organization's compensation strategy remained competitive and aligned with market trends.
  • Icertis
    Director Global Compensation
    Icertis Feb 2022 - May 2023
    Bellevue, Wa, Us
    Conducted in-depth market research to identify key trends and competitor strategies, resulting in the development of a highly effective sales compensation plan that increased overall sales revenue by 15%.Implemented a streamlined communication system, reducing response time by 50% and improving overall team efficiency.Collaborated with cross-functional teams, including Sales Operations, Legal, Finance, and Revenue Operations, to analyze and improve compensation plan design, resulting in a 15% increase in sales productivity.Collaborated with cross-functional teams to design and implement an innovative sales incentive program that increased sales performance by 15% globally.Developed and executed a strategic executive compensation plan that resulted in a 15% increase in retention of top leadership talent, contributing to overall company stability and growth.Implemented an incentive program that linked executive compensation to specific metrics, such as revenue growth and return on investment (ROI), leading to a 20% improvement in profitability.
  • Citi
    Vp Global Rewards And Recognition
    Citi Jan 2016 - Aug 2021
    New York, New York, Us
    Created and managed OKRs and KPIs for the Global Total Rewards Team, resulting in a 20% increase in internal customer satisfaction and a 50% boost in productivity.Managed the successful implementation of a global program across 97 countries, resulting in a 15% increase in overall program efficiency.Developed and implemented a comprehensive global rewards and recognition program, resulting in a 15% increase in employee satisfaction scores and a 10% decrease in voluntary turnover.Managed vendor relationship for a portfolio , negotiating and renewing contracts resulting in a cost savings of $500K annually.Managed the RFP process for vendors in the Total Rewards program, resulting in a selection of 3 preferred vendors and achieving cost savings of 15%.
  • Citi
    Vice President, Sales Support Manager
    Citi Nov 2003 - Jan 2016
    New York, New York, Us
    Developed and operationalized a sales incentive program benefiting 4,000 North American sales employees, resulting in a 35% year-over-year increase in revenue and a 20% improvement in client retention.Designed and implemented an effective new hire sales onboarding program, leading to a 40% reduction in early service attrition.Demonstrated exceptional risk management skills during the financial crisis, resulting in cost savings of over $20 million.Expanded global sales incentive structures into Mexico, India, and the Philippines, achieving operational efficiencies and annual savings of $10 million.Established and managed sales incentive processes, teams, procedures, and rewards and recognition programs for North American phone centers, resulting in a 30% reduction in escalations and a 100% accuracy rate on payouts.
  • Mci
    Sales Manager
    Mci 1997 - Oct 2003
    Basking Ridge, Nj, Us
    • Hire/Train/Retain employees, Supervisors and Managers to effectively perform outbound sales for telecommunications products.• Develop and Direct monthly sales goals and forecasts to Director of Sales.• Launched 4 call centers In Canada/Philippines, hiring/training of all management and employees, onboarding New Hires, Trainers, Operations to support all activities.• Successfully averaged over 125% of outbound Sales Target.

Mark Dominguez Skills

Banking Telecommunications Customer Service Sales Management Sales Operations Sales Process Executive Management Process Improvement Leadership Development Sales Compensation Plans Project Management Business Analysis Training Management Call Centers Coaching Cross Functional Team Leadership Leadership Business Process Improvement Customer Satisfaction

Mark Dominguez Education Details

  • The University Of New Mexico
    The University Of New Mexico
    Biology

Frequently Asked Questions about Mark Dominguez

What company does Mark Dominguez work for?

Mark Dominguez works for New Mexico Early Childhood Education And Care Department

What is Mark Dominguez's role at the current company?

Mark Dominguez's current role is Human Resource Leadership| Operations Director | Strategic Planning | Process Optimization | Budget Management | Cross-Functional Leadership.

What is Mark Dominguez's email address?

Mark Dominguez's email address is md****@****ail.com

What schools did Mark Dominguez attend?

Mark Dominguez attended The University Of New Mexico.

What skills is Mark Dominguez known for?

Mark Dominguez has skills like Banking, Telecommunications, Customer Service, Sales Management, Sales Operations, Sales Process, Executive Management, Process Improvement, Leadership Development, Sales Compensation Plans, Project Management, Business Analysis.

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